Give me one idea how you would follow up on lost business or guests who have not returned in more than 12 months.

Hyatt thrives on returning guests, referrals, and loyalty programs. This strategy dictates that the hotel chain target former customers who may have stayed in the past, but are not actively using the services Hyatt provides. The interviewer would like to see that you understand the importance of attracting these customers and helping them return. It's time to put your sales hat on! Think of one unique way you could gain the business of a past customer. Dig deeper than sending an email or a promotional item. The hiring manager would like to see some enthusiasm and creativity.