Hyatt Mock Interview
Practice 35 Hyatt interview questions covering guest service, hospitality values, and luxury hotel operations.
Question 7 of 35
How would you handle a co-worker who was acting unprofessionally towards our guests?
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James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
The interviewer is asking you a hypothetical question to get a feel for your ability to handle a potential situation.Perhaps a co-worker is not performing how they should be, yet, you may not be the manager or supervisor. Talk to the interviewer about a time when you have been in a position like this, and discuss what you did to remedy the situation.
James McMechan has over 30 years of management experience, primarily in the hospitality and auto industries. He has interviewed hundreds of applicants and trained effective and engaged employees.
"I once worked with a co-worker who unknowingly rolled her eyes a lot. Our guests would be put off, and she wouldn't understand why she continually received complaints. I asked her if she was open to receiving feedback, and she was. I went on to explain to her that she was an unintentional eye-roller. She had no idea! We worked together for a few weeks on it, and she eventually retrained herself so that she was not inadvertently communicating disdain for the clientele."
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