QUESTION 3 OF 35
Our hotels host guests who expect a certain degree of luxury when they stay with us. What do you think it means to stay in a luxury hotel?
With luxury accommodations usually come guests who are particular about their experience. The interviewer needs to know that your concept of luxury matches the product they consistently provide. Assure the interviewer that you can keep the high standards that many Hyatt guests expect. Be confident in your answer.
"I feel that luxury is a step above what might be normally expected. It is basically a commitment to excellence that one might not find in other hotels or brands. Hyatt prides itself in delivering a better hotel experience. It starts in the attitudes your employees have and their ability to execute those standards as they relate to the guest."
