How to Answer: How would you deal with 1 million tickets?
Advice and answer examples written specifically for a Facebook job interview.
14. How would you deal with 1 million tickets?
Why the Interviewer Asks This Question
The interviewer is asking how you would deal with a huge workload because it's likely you will have very busy days as a Facebook Market Specialist. They are curious to see how you respond to this question and hope to hear you discuss a strategy for managing large volumes of work.
Written by Tiffany McPherson on May 25th, 2022
How to Answer
Let the interviewer know how you deal with a large workload, emphasizing your organizational, time management, and prioritization skills. Avoid indicating that you would try to delegate (that's not part of the job) or that you'd just "do the best I can."
Written by Tiffany McPherson on May 25th, 2022
Answer Example
"If I sat down to 1 million tickets, I'd start by taking a deep breath! Then, I'd focus on prioritizing the reports. I would organize them into categories like "Urgent/Requires immediate response," "Important/Reply today" and "Standard/Okay to wait until tomorrow. This would help me stay focused on working through the tickets in an organized way."
Written by Tiffany McPherson on May 25th, 2022