Deloitte HRSD Tech Lead Mock Interview

Practice 32 Deloitte HRSD Tech Lead interview questions covering ServiceNow, client delivery, and technical architecture.

WRITTEN BY AMANDA BEAVER
QUESTION 2 OF 32

What are the three key facets of the ServiceNow offering?

Amanda Beaver
Amanda is a Senior TA Analyst passionate about improving the candidate hiring experience across the IT and Hospitality Markets.
How to Answer

While ServiceNow is a singular platform, its services are typically divided into three groups: The Nonstop Cloud, the Now Platform, and the various Cloud Services. This company operates completely within the Now Platform.

Amanda Beaver
Amanda is a Senior TA Analyst passionate about improving the candidate hiring experience across the IT and Hospitality Markets.
Focus Your Answer On

Though you should highlight any experience you have within any of the ServiceNow offerings, expand upon and highlight any experience you have working within the Now Platform.

Amanda Beaver
Amanda is a Senior TA Analyst passionate about improving the candidate hiring experience across the IT and Hospitality Markets.
What You Need to Know

Deloitte had a problem to solve. It's the world's largest professional services company, with 300,000 employees in 150 countries and territories around the world. The firm's leadership recognized that as demands on its workforce increased, inconsistent approaches to service management were impeding Deloitte's ability to consolidate and scale worldwide.

Deloitte addressed this and other growth issues by adopting the Now Platform as a foundation of its digital transformation. As a result, the 175-year-old firm, which counts four out of five Fortune Global 500 companies as clients, has seen a 20% to 50% productivity rise in several business units. Workflow efficiency has increased four- to five-fold across the organization.

Amanda Beaver
Amanda is a Senior TA Analyst passionate about improving the candidate hiring experience across the IT and Hospitality Markets.
Example:

"I am familiar with Nonstop Cloud, Now Platform, and Cloud Servies within ServiceNow. The Platform I have the most experience working with is the Now Platform. In researching your company, I discovered that you operate solely within the Now Platform and have seen a substantial productivity rise since you adopted ServiceNow. I was excited to learn about that growth."

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32 Deloitte Interview Questions & Answers

Jump to any question in the set.

01 What experience do you have in Leading ServiceNow Implementations? EXPERIENCE 02 What are the three key facets of the ServiceNow offering? TECHNICAL 03 Describe your background in HR policy and procedure. EXPERIENCE 04 What roles have you played in an Agile development environment? EXPERIENCE 05 Describe your Service Portal experience. EXPERIENCE 06 Explain CMDB and its importance. TECHNICAL 07 How comfortable are you configuring basic forms, processes, and settings within CMDB? EXPERIENCE 08 What is ServiceNow HR Service Delivery? TECHNICAL 09 What is a Scoped Application? What is a Global Application? TECHNICAL 10 Have you been in a client-facing role? EXPERIENCE 11 List your experience with JavaScript, as well as other coding solutions. EXPERIENCE 12 How do you move updated sets? OPERATIONAL 13 How is the Priority of an Incident calculated in ServiceNow? OPERATIONAL 14 Discuss a time you worked with a geographically distributed or culturally diverse work group. BEHAVIORAL 15 How would you create a UI Macro in ServiceNow without using Service Portal? OPERATIONAL 16 What is the ServiceNow Integration Hub? TECHNICAL 17 List some of the more advanced ServiceNow technical skills that you utilize. GENERAL 18 What is the purpose of Performance Analytics in HRSD? TECHNICAL 19 What third-party HR applications have you utiilzed? EXPERIENCE 20 What is Webservices API? TECHNICAL 21 What is CTI? Why is it relevant to ServiceNow HRSD? TECHNICAL 22 Describe Drilldown and its role in reporting and documentation. TECHNICAL 23 How are Published reports accessed? OPERATIONAL 24 How do you prioritize your daily tasks? BEHAVIORAL 25 Describe a time you had to identify a gap or a risk. BEHAVIORAL 26 Who would you prefer to handle development tracking and reporting? GENERAL 27 Describe a time you had to translate business requirements into technical requirements. BEHAVIORAL 28 What technical design documents do you have experience creating? EXPERIENCE 29 What is UAT? TECHNICAL 30 What Certifications do you have, and which would you be willing to obtain? GENERAL 31 Give an example of a time you led a team through successful execution of a ServiceNow deployment. LEADERSHIP 32 What is a ServiceNow Tech Lead's Responsibility to the Customer? GENERAL

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Written by Amanda Beaver
32 QUESTIONS & ANSWERS · DELOITTE
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