Deloitte HRSD Tech Lead Mock Interview

Practice 32 Deloitte HRSD Tech Lead interview questions covering ServiceNow, client delivery, and technical architecture.

WRITTEN BY AMANDA BEAVER
QUESTION 3 OF 32

Describe your background in HR policy and procedure.

Amanda Beaver
Amanda is a Senior TA Analyst passionate about improving the candidate hiring experience across the IT and Hospitality Markets.
Why the Interviewer Asks This Question

ServiceNow HRSD is one module that is becoming increasingly process-based. The hiring challenge for HRSD developers is less about finding qualified developers and more due to a lack of developers with actual HR policy and procedure experience. This experience is vital for an HRSD Tech Lead role, and the interviewer will likely ask about your experience right away.

Amanda Beaver
Amanda is a Senior TA Analyst passionate about improving the candidate hiring experience across the IT and Hospitality Markets.
Focus Your Answer On

Lean into any past HR process experience. If you don't have direct HR experience, discuss instances where you have had to work with other policies and procedures.

Amanda Beaver
Amanda is a Senior TA Analyst passionate about improving the candidate hiring experience across the IT and Hospitality Markets.
Example:

"Before Software Development, I worked mostly within HR policy and Procedure. I received training and education surrounding multiple aspects of HR, including completing my undergraduate degree in HR Business Management and an SHRBP Certification. I have also worked with HR teams as end customers in implementing modules like ITSM."

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32 Deloitte Interview Questions & Answers

Jump to any question in the set.

01 What experience do you have in Leading ServiceNow Implementations? EXPERIENCE 02 What are the three key facets of the ServiceNow offering? TECHNICAL 03 Describe your background in HR policy and procedure. EXPERIENCE 04 What roles have you played in an Agile development environment? EXPERIENCE 05 Describe your Service Portal experience. EXPERIENCE 06 Explain CMDB and its importance. TECHNICAL 07 How comfortable are you configuring basic forms, processes, and settings within CMDB? EXPERIENCE 08 What is ServiceNow HR Service Delivery? TECHNICAL 09 What is a Scoped Application? What is a Global Application? TECHNICAL 10 Have you been in a client-facing role? EXPERIENCE 11 List your experience with JavaScript, as well as other coding solutions. EXPERIENCE 12 How do you move updated sets? OPERATIONAL 13 How is the Priority of an Incident calculated in ServiceNow? OPERATIONAL 14 Discuss a time you worked with a geographically distributed or culturally diverse work group. BEHAVIORAL 15 How would you create a UI Macro in ServiceNow without using Service Portal? OPERATIONAL 16 What is the ServiceNow Integration Hub? TECHNICAL 17 List some of the more advanced ServiceNow technical skills that you utilize. GENERAL 18 What is the purpose of Performance Analytics in HRSD? TECHNICAL 19 What third-party HR applications have you utiilzed? EXPERIENCE 20 What is Webservices API? TECHNICAL 21 What is CTI? Why is it relevant to ServiceNow HRSD? TECHNICAL 22 Describe Drilldown and its role in reporting and documentation. TECHNICAL 23 How are Published reports accessed? OPERATIONAL 24 How do you prioritize your daily tasks? BEHAVIORAL 25 Describe a time you had to identify a gap or a risk. BEHAVIORAL 26 Who would you prefer to handle development tracking and reporting? GENERAL 27 Describe a time you had to translate business requirements into technical requirements. BEHAVIORAL 28 What technical design documents do you have experience creating? EXPERIENCE 29 What is UAT? TECHNICAL 30 What Certifications do you have, and which would you be willing to obtain? GENERAL 31 Give an example of a time you led a team through successful execution of a ServiceNow deployment. LEADERSHIP 32 What is a ServiceNow Tech Lead's Responsibility to the Customer? GENERAL

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Written by Amanda Beaver
32 QUESTIONS & ANSWERS · DELOITTE
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