CMBD is always an important tool, but it is one of THE most important tools for the HRSD end user. Because it assists HR professionals by automating routine tasks, it helps HR to deliver services to employees promptly, which is the largest selling point for the product. Displaying an understanding of this in your interview will show your interviewer that you understand the mission of the Module.

"CMBD is the Configuration Management Database. It is an essential offering from ServiceNow as it allows us to integrate and connect products across the entire digital lifecycle and break down silos. In the HRSD Module, this tool becomes extremely important as it allows HR teams to understand impact and risk in ways that are understandable to non-IT employees through ServiceGraph. It also allows these teams to easily import relevant data, which then integrates with current data to give an updated graphical view."