Deloitte Consulting Mock Interview
Master 40 Deloitte Consulting interview questions covering case studies, client scenarios, and strategic problem-solving.
Question 9 of 40
What are your thoughts on web-based, click-to-chat support solutions?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Whenever you are asked your opinion on an industry-related topic, unless you are familiar with their position, you should showcase your diplomacy, use discretion, and avoid presumption. Whether you have had positive experiences with web-based, click-to-chat support solutions or not, you should focus your answer on objectivity. If Deloitte Consulting offers a service like this, ask them questions about that service and how it has benefited them.
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"I have heard mixed reviews from customers on this type of service. In my opinion, any service that allows a client quick access to answers is a positive thing. Have you noticed a shift in your client relationships since implementing this solution?"
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"I like the idea of click-to-chat support solutions so long as they don't become 'spammy.' The placement of the pop-up box should be convenient and be personalized, so they do not appear to be a templated after-thought to the end-user."
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