Deloitte Consulting Mock Interview
Master 40 Deloitte Consulting interview questions covering case studies, client scenarios, and strategic problem-solving.
Question 1 of 40
Deloitte Consulting has detailed procedures for client technical support. What would you do if those procedures stopped working?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
The interviewer would like to understand how you handle high-pressure situations and unexpected difficulties in the workplace. How you answer this question will tell them how resourceful you are and whether you exhibit 'outside-of-the-box thinking. They seek to measure your preferred working style and whether it meets their required criteria. Discuss the steps you would take if this situation happened to you.
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"It is important to have procedures, but I understand those procedures do not encompass all client needs. If I came across a situation like this, I would rely on my knowledge and experience to troubleshoot and find a solution. If I did not have the answer, I would ask for help from my supervisor or a colleague. It is important to stay calm in situations like these, so the client remains confident in our capabilities. I would never tell a client that I didn't have an answer. 'I will find out' is always the best answer."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I do not mind going slightly off script if needed. There are sometimes extenuating circumstances where the process does not necessarily work. I will gain permission from my employer if it's a bigger concern than usual since I still want to follow the procedure as much as possible."
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I usually depend on my knowledge and experience to support the client and am always finding a way to get another alternative to address the situation and act accordingly. Do my own research Or I will ask my lead or clique to address the situation. Because the client always should have to have confidence and rely on our support.
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In the "Revised Answer" section, I have suggested a slight re-write for this response.
I usually depend on my knowledge and experience to support the client. Client satisfaction is a priority for me, and I always find a way to get another alternative to address the situation and act accordingly. In this case, if a technical procedure wasn't working, I would first conduct my own research and also ask my lead to address the situation. I would make sure that the client had access to a solution because the client always should have confidence n our support.
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