At Anheuser-Busch, we believe that the consumer is our boss, and we strive to maintain impeccable customer service. How do you respond to customer or client complaints?

If you are interviewing for a customer or client-facing role, it's especially important to show off your ability to deal with conflict and nurture client and customer relationships. Give an example of a time you successfully resolved a customer's issue, making sure to highlight your ability to deal with complaints with ease and tact.

"I strive to respond to customer complaints with a calm demeanor and active-listening approach. To give you an example, a very frustrated customer called me about a problem with one of our newly-developed products. I listened and told them I would be happy to help. I asked more questions to understand the problem and was able to help once I had a better idea of how to solve it. The customer was very relieved and grateful that I took the time to listen and make sense of the issue."

"I recently completed a course on customer service and dispute resolution, so I am confident in my ability to handle client-related issues. Active listening and genuine empathy form the backbone of my approach with customers."