Amazon Project Manager Mock Interview
Practice 30 Amazon Project Manager interview questions covering Leadership Principles, technical delivery, and stakeholder management.
Question 22 of 30
Two project team members are not seeing eye to eye on a decision point. How will you handle the conflict to keep the project on track?
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Maria Cheryl Harkins is a Talent Development Consultant with over a decade of experience in sourcing, qualifying, interviewing, testing, onboarding, and training.
In working environments like Amazon's, you are bound to work with team members who have strong judgment. When positioning your answer, clearly express that you are well-skilled in mediating conflict before it can impact the project's success. Cite an example of a time when you had to mediate between team members. A successful answer should address how you were able to steer your team towarding delivering results despite the disagreement.
Maria Cheryl Harkins is a Talent Development Consultant with over a decade of experience in sourcing, qualifying, interviewing, testing, onboarding, and training.
"As a project manager at XYZ, I managed the development of a client's new website. The creative director and web developer had a disagreement about the website menu design. I met with them separately to understand their points of view. In the end, was able to find a middle ground between aesthetics and function. I did this by tying everything back to the target metrics we set with the client at the beginning of the build. Thankfully, they both took an objective approach and we were able to get back on track."
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Anonymous Answer
In My professional career, I have led many projects whereby I managed a team of different individuals with different skill sets and styles of workings. I have always encouraged ideas and have conflicts around ideas, and the way we should approach work or task allocated is common. I have always led open discussions with my team except when I believed it could backfire. In this scenario, I would hear the idea and thought processes of both and would make an unbiased decision for the team as a whole.
Stephanie's Feedback
You do a great job of weaving your previous experience managing teams into this response! Your approach is thoughtful and inclusive of all parties involved.
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