"My favorite manager was my team leader at a call center. I was working the phones, which was a very stressful job. Whenever I had a difficult call, he pulled me off once the call was done, and he let me vent. When we hit above our target metrics, he made sure to give us kudos. And, whenever we got bad reviews, he would do one-on-one coaching. After a while, I got consistently high marks. My team leader started letting me coach other teammates while he observed. Eventually, he recommended me for promotion. He really proved that a great leader is someone who produces other great leaders. I try to follow his the same style as a leader."
