Adventist Health Certified Nursing Assistant Mock Interview
Practice 35 Adventist Health CNA interview questions covering faith-based care, patient safety, and clinical competencies.
Question 15 of 35
If one of your colleagues displayed poor bed-side manners, what would you do?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
While we all have bad days on the job, it is never acceptable to take things out on patients with poor bedside manners. With this question, your interviewer will be looking to hear that you are willing to take a few minutes to pull your co-worker aside to make sure everything is okay with your colleague. Tell your interviewer that you will be proactive in this situation and take the time to reiterate how important a compassionate bedside manner is in the care that your team provides. If you have an example of a time where you directly handled a situation like this, don't hesitate to point out how you handled it successfully. In the end, ensure that your interviewer knows that you would be the ultimate team player at Adventist Health and will take the time to step in when someone isn't treating a patient with the care they deserve.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"If I were to ever face this situation at Adventist Health, I would intervene if I was in the room when it happened and take over care immediately. No patient deserves to have a poor bedside manner brought to them. Following that patient interaction, I would pull my colleague aside and try to get to the root cause of the situation professionally and respectfully. I would reiterate to them that no matter what is happening to them on a personal level, whether it is at work on in their personal life, the needs of the patient come first, and providing the best care possible is what they deserve at all times."
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