Senior Network Engineer Mock Interview
Master 30 Senior Network Engineer interview questions covering routing protocols, network security, and infrastructure design.
Question 25 of 30
As a senior network engineer, what do you consider more important, customer service or technical skills?
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William Swansen has worked in the employment assistance realm since 2007. He is an author, job search strategist, and career advisor who helps individuals worldwide and in various professions to find their ideal careers.
As a senior network engineer, you have two primary responsibilities. The first is maintaining the functionality of the network and optimizing its performance. The second is to provide customer support to the network users. Both aim to ensure that the network users have access to the resources they need to do their jobs. The interviewer will ask this question to understand these responsibilities and learn about how you prioritize your daily activities.
William Swansen has worked in the employment assistance realm since 2007. He is an author, job search strategist, and career advisor who helps individuals worldwide and in various professions to find their ideal careers.
"I consider technical skills and customer service to be equally important components of my job. I recognize that the purpose behind the IT organization is to provide the business users with the resources they need to achieve their objectives. Maintaining an active network and optimizing its performance using my technical skills is only half the job. The other half is ensuring that the users are trained, can access the network effectively and efficiently, and have their issues resolved quickly by my team when they can't access the resources they need to do their jobs. It is not uncommon for my team or me to interrupt a technical task we're working on to deal with an end-user issue."
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