"When I first started as the Internal Recruiter for ABC Company, the standard interview practices were not consistent between department managers. Too often, when new hires arrived, we found they lacked the behaviors that would enable them to be successful within our culture. I took the initiative to implement more behavioral interview questions in the interview process. I also introduced online skills testing for most roles. To implement, I gained buy-in from our leadership team by including them in the process of creating the interview questions and determining the set benchmarks for each role. We all worked together to create a system that would equip our leaders and department managers with the skills to effectively and consistently interview candidates. Then, we measured our success by monitoring turnover, retention, and time-to-hire metrics. We changed the process and, therefore, improved our turnover rate by 15% in the first 3 months."