"The most impactful program change I made was for our onboarding training. When it was first developed, we intended it to be facilitated fully through instructor-led classroom sessions. However, as the company scaled and expanded its footprint, it became more and more challenging to ensure consistency in the delivery of the material. Further, employees started working from home, and many of the activities involved were impossible to conduct online. The solution was to develop an onboarding program that would translate as well virtually as possible in person. I gathered all of the pain points from when we first tried to virtualize the program and researched what bigger companies were doing to alleviate the issues. Then, we ran a couple of pilot runs with smaller groups and followed up with a comprehensive feedback survey. After two rounds of fine-tuning, we finally came to an iteration that resulted in a 95% satisfaction rate from new hires."