"Last quarter, I developed a communication skills improvement program with a total of six modules. The program was aimed toward entry-level employees who want to develop leadership skills in the workplace. The program was delivered 100% online with a mix of instructor-led workshops through Zoom and self-paced virtual learning. The modules were on business writing, business presentation, objection handling, coaching, and meeting facilitation. I used iSpring Suite to develop the learning materials, which our facilitators are also familiar with, so we could collaborate virtually. My favorite thing about the program was that it was very interactive. Our attendees were highly engaged during the sessions, and most of them aced their evaluations. Further, we received an overwhelmingly positive response from them. In fact, our enrolment rates were through the roof after our first two classes. We had people on the waitlist for months. What I learned from the whole experience is that when it comes to personal improvement training, a deep understanding of the learner's real-world needs in the workplace is the best foundation in determining the content, developing materials, and delivering the training."