"Once the training needs analysis is done, and I have determined the best delivery format based on the learner's needs, there are a few techniques that I practice in course design to ensure that I retain the learners' interest and engagement. In the interest of time, I'll talk about my top three. The first one is interaction. This could be interactions between the course itself and the learner or interaction between people. Interaction really helps recall because it creates multi-sensory memories in the learner's mind. Second, I ensure that I facilitate note-taking. Attendees should take notes effortlessly when taking the course, be provided with participant guides, or have a way within the learning environment to revisit the information. The third technique is using real-world examples. For instance, if I'm creating a course about workplace ethics, I will describe realistic scenarios about conflicts of interest that I know employees experience. If I speak my audience's language, then it will be easier for them to achieve their learning objectives and apply what they learn."