Sometimes your clients may not know about human resource laws and will unintentionally (or intentionally) cross the line regarding hiring and employment ethics. As an Agency Recruiter, you will encounter clients who cross the line regarding gender, age, race, and other equal employment infringements. For instance, you may hear a client unintentionally say 'she' when they refer to the type of front-desk receptionist they want to hire. Or, more blatant, you may experience a client say, 'we can't hire anyone over 50 for this job because it requires extensive travel and few family-related commitments.'
Discuss what you would do if faced with this situation. Of course, the only right answer is that you will politely refuse the job order and kindly educate your client on how to best work with you and your agency. If you have come across this situation in the past, this is a great opportunity to give a real-life story-based example. You can deliver your story using the STAR framework (Situation, Task, Action, Result) to ensure a clear and easy to follow response.
