Zalando GmbH Mock Interview
Practice 35 Zalando GmbH interview questions covering fashion tech, customer obsession, and European e-commerce leadership.
Question 2 of 35
What does putting the customer first look like to you?
Why the Interviewer Asks This Question
Experienced
What You Need to Know
Community Answers
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Zalando asks their employees that they "always think customer first," and that their people "come together to create unique and compelling experiences that excite our customers." So, this question is your interviewer's way of determining how service-oriented you are, and whether your model of customer service aligns with theirs.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I approach every customer with appreciation. If it wasn't for our customers, I wouldn't have a job. So what does that mean? To me, it means if those customers are passionate enough about what we have to offer, that means they've given us their loyalty and trust. But that has to be earned, valued, and never taken for granted. That means they are a member of our tribe and should be treated as a member of the family. That's what putting the customer first means to me."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Here are some more excerpts from Zalando's customer service philosophy, "Our customers are the focus of all of our activities. Everything starts with the customer, and our customers' trust is crucial to Zalando's success. We are proud of what we do and we turn our customers into fans. We are continuously improving our outstanding service to better serve our growing customer base. By acting responsibly, we protect our customers' trust as well as Zalando's reputation."
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