What do you know about working in retail?
The interviewer wants to hear that you understand the fast-moving world of retail. Their career development guide states that "approximately 70% of your development should come from experience. From projects and special assignments, job rotations, teaching, coaching, and mentoring others." Start by telling the interviewer that you know it takes a team to make a retail store successful. Mention that you need cashiers, customer service representatives, managers, stockers, and people to unload trucks.
Walgreens also employs pharmacists, pharmacy techs, and photo specialists. Talk about the need for everyone to provide top-notch customer service to ensure customers want to return. Discuss how everyone needs to work together to keep the store looking great. Be sure to mention that you understand the store can get very busy and that you are prepared to handle those hectic times.
"I know that working in retail can be a very hectic role to take on and, at the same time, very rewarding. I know that accuracy and product knowledge are of utmost importance, as well as being a friendly face for customers. I assure you I will deliver my work professionally and with poise, no matter the situation."
Focus on describing any retail experience you have. Explain where you worked, how long, and what your job duties entailed. If you do not have retail experience, be honest with the interviewer while explaining you are a fast learner and look forward to the opportunity to work with their company.
Avoid saying you have retail experience when responding to this question if you do not. The interviewer has your resume and references, and they will see that you were dishonest in your response. You will not necessarily get disqualified if you do not have retail experience, but you will if you are untruthful in your interview.
"It is very customer-focused, fast-paced, and sometimes challenging. But there is an art to being customer-focused and knowing why people buy what they buy."
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