Tell me about a time you went above and beyond for customer service.

"When I worked at Grocery Store ABC, I always watched for opportunities to help someone reach an item on the top shelf, find what they needed, and take their groceries out to their car if they seemed to be struggling. My customers always appreciated that extra special touch, and I plan to bring that same service to work with me at Walgreens."

Talking about a time you calmed an upset customer can be excellent for this question. Be ready to talk about a time you went above and beyond handling a customer complaint. Explain how you listened to every word the customer had to say. Next, describe how you apologized to the customer with a calm voice and sincere heart. Finally, tell the interviewer what solution you offered the customer. Perhaps you did not charge them for a meal if it was in a restaurant. Maybe you offered a new dish for them to try. Be sure to close with how happy the customer was when they left!

Also, you may approach the question with something you have done during the course of an ordinary day to go above and beyond for your customers. For example, if you work at a grocery store, you might share that you walk the customers out to their car when customer levels allow and assist them with loading the groceries in their vehicle.

You want to avoid saying you have never gone above and beyond to help a customer. There must be something you have done that was exceptional, even if you feel that is part of your job. Now is not the time to be humble. The interviewer wants to hear that you have the qualities they are looking for in an employee, so you must brag a little!

"There's a blind person who comes into the store every so often, and I always volunteer to walk with them through the store and identify each section. When we get to each section, they'll tell me what they need, and I'll tell them what we have. It requires time and patience, but I enjoy helping them out."