"My professor used to email us a survey at the end of the course, and I often heard that students didn't feel comfortable sharing negative feedback for fear of retaliation. I approached my professor and suggested he create an online Google form to send out the survey to allow anonymity. I provided the feedback I'd heard and asked if he would consider this method. He was interested in trying it, so I showed him how to set it up and send it to the students in his classes. He later shared with me that he gained valuable feedback throughout the semester and attributed that to the new platform he was using to give students a voice anonymously."

"In my previous role, I was fortunate enough to introduce my company to the idea of a gold-level service where we would offer additional options on top of our general customer service. Our customer base responded positively, and we kept the program running for a few years."

Think of a time you had a chance to make a difference by changing a process or procedure. Point to the steps you took to implement your idea, highlighting the tangible impacts that your work had on the company. Be sure to back up your claim with evidence. Emphasize your motivation, work ethic, and innovative thinking through your example.

"Since customers are concerned about their long-term health, I helped my current company devise a marketing campaign for (XYZ) product to appeal to the public's health concerns. I conducted market research, using surveys to identify the specific health concerns of individuals who buy our products. By promoting our new health-conscious recipe, we increased sales by 15% that year!"