Tell me about a time when you made a suggestion requesting change in an organization.
It is one thing to identify a kaizen opportunity towards innovation, and it is an entirely different matter in how you go about communicating a suggested change. Talk to the interviewer about a time you identified an opportunity, how you gathered information to build a sound case for your suggested change, and how you went about presenting it. If they decided not to take your suggested course of action, explain why and how you came to respect that decision, and what you took away from it.
"Last year when I was managing dispatch for my company I noticed a pretty solid opportunity for us to save on overtime hours. I created a presentation and gave it to my manager who took it to upper management. The changes were implemented and I was very proud of the suggestion that I made."
"Our company did not have a strong policy when it came to workplace harassment and bullying. I was able to work with the leadership team to create a new program which has been readily welcomed by our staff."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
I revamped and updated our site safety program when I worked at our Transportation Command Center office. The existing processes were outdated and not kept up. I worked with our corporate EHS team to evaluate the site and spearheaded the changes. These included ergonomics evaluations, fire drills, CPR certifications, and site safety meetings. I sought out volunteers and pushed people to get involved on the team as well.
Stephanie's Feedback
This is a great start, but to strengthen your response, you should provide more details about the specifics of how you revamped this program and what the outcome was. For example: "In my current role, I recently revamped our site safety program through ______________(list the tasks you completed to conduct this revamp.) I involved many members of the team by _____________ (list or share how you involved the team members. The outcome of this was_________________(share how this outcome impacted your organization or the work.)
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