How would you handle an issue with a policy or procedure?
Adaptability is a desirable trait that every potential employer will look for when screening applicants. Danone strives to retain its customers' loyalty by improving their products and services while staying true to their mission and values. Therefore, changes in policies and procedures are inevitable as they continue to evolve. This means policies may change quickly, and you will be expected to adapt.
All too often, employees equate the routine and the status quo to their job security. Procedure changes can result in task paralysis, fear, uncertainty, and a feeling of victimization. This reaction suggests a lack of skillful communication and a lack of dedication. Therefore, the interviewer wants to know if you be a supportive team member, keeping your eye on the big picture while asking clarifying questions while backing up your leaders, or stir up dissent in the workforce, which can damage morale and productivity. That is the point of this question.
"I would first talk with my manager to make sure I understood the expectation correctly. I may have interpreted it wrong, or there may have been a miscommunication. If I still had an issue, I would take time to think about how I could deal with it. I've learned to pick my battles and to be adaptable as much as I can."
"I know well enough at this point in my career that policies and procedures are in place for a reason. If I truly don't understand the reasoning behind the policy, I will ask for further clarification in a respectful and open-minded way."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
I would raise the point with policy issuer and try to understand the purpose of such a policy. If I still had and an issue I would explain my concern to the issuer if it had no result I would comply because I am a firm believer that policy and procedure if in place have to be enforced to avoid disruption.
Rachelle's Feedback
You have a good handle on this answer. It's a thorough response that shows the way you look at an issue from multiple angles.
"If I had an issue with a policy or procedure, I would raise the point with policy issuer and try to understand the purpose of such a policy. If I still had and an issue, I would explain my concern to the issuer. It these steps had no result, I would comply because I am a firm believer that, if in place, policy and procedure have to be enforced to avoid disruption."
