When a major problem arises, what is your first reaction?

"Vodafone emphasizes speed and simplicity, so remaining calm when a problem arises is key. When a major problem arises, my first instinct is to step back and absorb what just happened. I then go into 'brainstorm' mode, jotting down potential ways to resolve the issue. From there, I can use a pros and cons list to determine the best course of action for a fast and amicable resolution."

"Forging an alternative path and continually challenging a business to move forward is bound to bring some challenges and bumps along the way. The important thing is to remain calm and carefully discuss scenarios with the team to brainstorm potential solutions. I love that Vodafone's culture encourages team members to experiment and rewards them for initiating their own routes to success; that will be key when deciding which path forward during a crisis."