Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.

"I once misread an email from one of my team members. The tone was unclear and seemed sarcastic rather than the positive tone she intended. I spoke with her to clarify. She took ownership of her phrasing, seemed to understand where I was coming from, and appreciated that I gave her the opportunity to clarify. I always aim to foster a more trusting and authentic team culture. I can see how this is an important quality for your employees to display."

"I am all about fostering authenticity and trust among my teams. Not long ago, a member of my team missed a link in communication with one of our vendors, whom we engaged with to complete a large service contract. They did not adequately communicate a modification to the initial agreement and didn't send a follow-up to their verbal discussion in writing. This resulted in the company exiting the contract, costing my team time and resources. I spent several discussions coaching this team member to make certain no such issue would arise again. We changed the process to enhance communication procedures to ensure it did not happen again."