Tell me about a time you took the initiative to improve work-related procedures.

"I was able to present and implement one specific change in the office this past year. It was a recycling program that I felt was very important, even for our smaller office. After we implemented my initiative, we had significantly less waste, and I enjoyed seeing others take pride in helping our environment."

"This year, I asked my manager if we could look at some new options for parts vendors. We found a couple of vendors who were more competitive with their pricing, so we made the switch. I estimate the change saves us close to 1000 per week."

"When our sales staff prepared contracts, they'd sit on our comfy round sofa. But this tended to be sloppy, and the client's personal information was there for anyone to see. This was in direct violation of company policy. Yet everyone kept breaking this rule and getting reprimanded over and again. I eventually suggested we move that couch into a conference room that was never used and replace the circular couch with several evenly distanced, free-standing chairs. Soon, the staff relocated to that conference room, solving the problem."