Tesla Motors Inc Mock Interview
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Question 13 of 35
At Tesla Motors, we have a lot of pride in our customer service and strive to go above and beyond expectations. How do you go above and beyond for your clientele?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Tesla has the most loyal customers of any auto manufacturer, with an overall satisfaction rating of 90%. Most Tesla owners wait for months to purchase their vehicle, but reviews are overwhelmingly positive about the experience despite the wait. According to several sources, Tesla has the most satisfied customers in the auto industry. The Model 3 earned the top spot for all cars globally. Assure the interviewer that you take customer service seriously. Use an example of when you went over and above the general expectations to make a customer happy. Be sure to acknowledge the customer service efforts that Tesla Motors puts forward.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I go above and beyond with my customers by committing to my follow-up calls. I have a strong sense of organization and always follow up when I say I will. My customers appreciate my sense of responsibility and respect for their time."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I always have a smile on my face! Another way I go above and beyond for my customers is by never saying 'no.' I will say, 'let me check into that for you,' 'let me see what I can do,' or 'I will certainly try to find that answer for you.' It's amazing how a positive spin on all communication can improve a customer's level of satisfaction."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I work to identify a client's pain and pleasure points. I empathize with their pain points and accommodate their pleasure points. If they love chocolate, I'll offer it. Coffee, no problem. I do everything I can, and that is where I go above and beyond by underlining everything."
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