How would you define excellent customer service in this role?

"While my career hasn't put me directly in customer-facing roles, the usability of consumers has always been at the top of my mind in my work and would continue to be here at Philips Healthcare. I love that I will get the opportunity to work directly with field staff on the design of products, and getting their continual feedback will always be a top priority for me."

Before your interview, thoroughly read the job description and expectations of the job and come prepared to discuss how you feel the work will impact end users. Excellent customer service goes beyond doing precisely as expected, and it's more than having a smile on your face when the customer is looking. Excellent customer service means actively seeking the opportunity to deliver more than the standard. Try to apply these principles to the work you will do at Philips Healthcare.