PG&E Mock Interview
Practice 30 PG&E interview questions covering safety protocols, utility operations, and California's energy challenges.
Question 16 of 30
Would you say you are a better verbal or written communicator?
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Your writing skills can reveal a lot about you, from your education level to how actively you read, just as speaking eloquently can speak to your professionalism, and ubiquitously using speech crutches, such as using the word 'like,' can say the opposite. Emphasize the value you place on effective communication, whether written or verbal, recognizing how it can affect every aspect of the operations of a business.
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"I prefer verbal communication because I feel that with written communication, miscommunication can happen due to lack of tone, fluctuation, expression, and body language. I will always choose a face-to-face conversation whenever possible."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"I like to leverage both methods of communications when dealing in business. Sometimes, situations call for verbal communication, and other times, written. As a rule of thumb, I tend to practice verbal communication with written follow-up or vice versa. Utilizing multiple methods creates repetition and therefore change."
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Anonymous Answer
I am a better verbal communicator but I am able to communicate things verbally or written precisely and concisely.
Stephanie's Feedback
Good start! I have suggested a slightly revised response, to emphasize your strengths.
I am a very strong verbal communicator! Although verbal communication is really where I shine, I am also effective at communicating through precise and concise written expression. Although written communication doesn't come as naturally to me, this is a skill that I have worked hard to develop.
Anonymous Answer
Given my past working in a call center, I feel I communicate effectively with both verbal and written communication. Over the phone, there needs to be a level of professionalism and empathy to assist the customer or associate with their needs. Written communication is vital for emailing sensitive or confidential information and for follow-up.
Marcie's Feedback
Nice! It's great that you are a well-rounded and strong communicator. It also sounds like you have experience in providing customer service both over the phone and via email. Great! The interviewer will appreciate your proficiency in both areas.
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