PG&E Mock Interview
Practice 30 PG&E interview questions covering safety protocols, utility operations, and California's energy challenges.
Question 12 of 30
Give me an example of a time you went above and beyond.
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Example Answer
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
How you answer this question serves as an honest representation of your work ethic. The interviewer wants to know if you strive to deliver the bare minimum or always go above and beyond in your work. Display a willingness to meet the demands of your team, whether asked of you or not, and that going above and beyond your usual day-to-day standard.
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"Last week, I noticed my manager had not completed the schedule for the following week. Some staff complained that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and caught her up on everything. It felt good to help but also benefited me."
Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.
"I often go above and beyond when helping new employees feel comfortable and welcomed. In my current position, I like to take them under my wing and show them the ropes in our organization and industry."
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Jaymie
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Typically responds within 24 hours.
0 - Character Count
Anonymous Answer
In the morning, before the truck arrives in the city, I will often visit some of the addresses beforehand to see if they are inspectable or not. This saves the truck from having to visit these addresses when it could be at any addresses performing a possible deliverable inspection.
Rachelle's Feedback
Good work! It sounds as though this would be a beneficial gesture. Do you have more information regarding the measurable impact this gesture has on your employer or team members? For instance, time saved.
Anonymous Answer
In my previous position, the company developed a new customer portal to be used by the businesses and customers we serviced to manage their billing and gas fleet cards for their employees and vehicles. In the early stages of the rollout of this new customer portal, we collectively found that users were struggling to troubleshoot browser issues such as clearing cache and cookies to optimize the efficiency of the website. I took the initiative to create a troubleshooting guide for each browser commonly used by customers with photos and instructions that we then uploaded to the website to be at the convenience of the customer.
Marcie's Feedback
Wow! This is an excellent example of going above and beyond to ensure the success of a business project. This shows that you take initiative and are customer-driven. Great job!
Anonymous Answer
In my current position, I go above and beyond the way I like to assist the new employees with learning the ropes and correct procedures. I have helped out with management at times when assignment sheets were late for other employees to receive their daily sign-off sheets.
Amanda's Feedback
This is a good start. Consider strengthening it by using a more impactful example of how you go above and beyond to positively impact your team or the customer. When responding to a situational question like this, it's best to use a specific example rather than responding with a generalization. You can form your response using the STAR framework, an acronym for Situation, Task, Action, Result. This framework will allow you to keep your reply well-organized and ensure that you provide enough detail so that the interviewer can follow along with your story.
Anonymous Answer
Last Friday I noticed one of my coworkers did not finish a work order that was due that day since he left home early. So I went to the computer and printed out the work order and started doing the job that was assigned to him. I believe in teamwork and helping each other out. We’re all part of the same team and we all work for the same company.
Jaymie's Feedback
You have a great attitude and approach to teamwork. You weren't looking for recognition or even a thank-you. You jumped in and filled a gap to support your team members and the business. Excellent job.
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