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BC Hydro Interview
Questions

30 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Power     Utilities    
Question 1 of 30
Our industry is highly competitive. In your opinion, what are we doing right at BC Hydro? What could we be doing better?
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How to Answer
Although the interviewer would like to know what they could be doing better, this is indeed not an invitation to do a deep dive into the things you do not like about BC Hydro. Keep your answer firmly focused on what BC Hydro is doing right. Offer a lighthearted suggestion for improvement. This suggestion could be mentioning a small change in their online job portal, or perhaps a stronger social media presence. Be sure to complete your answer on a positive note by complimenting BC Hydro and affirming that you want to work for them.
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Answer Examples
1.
Our industry is highly competitive. In your opinion, what are we doing right at BC Hydro? What could we be doing better?
Although the interviewer would like to know what they could be doing better, this is indeed not an invitation to do a deep dive into the things you do not like about BC Hydro. Keep your answer firmly focused on what BC Hydro is doing right. Offer a lighthearted suggestion for improvement. This suggestion could be mentioning a small change in their online job portal, or perhaps a stronger social media presence. Be sure to complete your answer on a positive note by complimenting BC Hydro and affirming that you want to work for them.

Rachelle's Answer #1
"I understand that this industry is very competitive; however, I have always seen BC Hydro as the industry leader. I enjoy how you relate to your customers through your marketing and branding efforts. It's all very relate-able content. If I could make one suggestion, I would comment on the user interface for your online job portal. I noticed that it isn't mobile friendly. With 67% of job seekers being mobile users, you would likely see a strong increase in applicants by making your job portal mobile friendly. Other than that, I like what I have experienced so far. I'm excited to have the opportunity to work at BC Hydro!"
Rachelle's Answer #2
"BC Hydro is doing so many things right, which is why I am so excited to be meeting with you today! I like the fact that your employees are so happy to work here. Your online reviews are solid. If I could make a suggestion, I would recommend a more robust website as so many customers are on mobile."
2.
What are your greatest strengths? How will these skills benefit BC Hydro, if hired?
Reviewing the job description and the company website will give you some direction on which qualities BC Hydro values most. Share your most valuable strengths. You can refer to the list of responsibilities within the job description to gain a better understanding of what strengths BC Hydro will value most from you.

Explain how your strengths will help you to accomplish the job-related tasks and, better yet, help you to exceed company expectations. Try to offer unique advantages that will set you apart from other candidates. Avoid generic terms.

Rachelle's Answer #1
"I have exceptional loyalty when it comes to my clients and employer. I am also quick to solve problems, which helps me handle customer issues with ease. These strengths will help me to build exceptional relationships and maintain customer satisfaction."
Rachelle's Answer #2
"Some great strengths to mention are:

- Communicative
- Loyal
- Collaborative
- Tech Savvy
- Flexible in Schedule/Availability
- Persistent and Determined
- Eager for Knowledge/New Skills"
3.
How can we motivate you on the job?
Every employer should know how each staff member is best motivated. Talk to the interviewer about the variety of ways in which you receive motivation on the job.

Rachelle's Answer #1
"I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are noticed. In my current position, we have a leaderboard and I do like that concept because it creates a healthy bit of competition for me."
Rachelle's Answer #2
"Here are some ways that an employer may try to motivate you. Which ones resonate most with you?

- Incentive programs where points are earned
- Showing complete trust in your work and performance
- Setting smaller, more achievable goals
- Helping you to find your greater career purpose
- Being a positive example to you
- Maintaining an open and transparent workplace
- Personalized incentives vs. Team driven incentives
- Getting to know you on a personal level
- Positive feedback based rewards system
- Offering a stable work/life balance by encouraging time off
- Letting you know your voice matters
- Allowing you to take the lead on projects that excite you
- Handing out big-picture projects, so you feel that you are contributing to the company's future
- Public recognition"
4.
If we hire you at BC Hydro, how will you make an impact in the first 90 days?
The interviewer wants to know that you already have a plan of action in place for your success with BC Hydro, should you be the chosen candidate. Show your initiative by preparing a 90-day success plan. If you are applying for a sales position, discuss how you plan to resuscitate dormant accounts, for example.

Be sure to address the needs that the company has outlined in the job posting or job description. For instance, if the job description mentions a "must-have" of strong communication skills, be sure to comment on how you plan to utilize your exceptional communication skills to see success in a short amount of time.

Rachelle's Answer #1
"must-have"
Rachelle's Answer #2
"In my first 90 days with BC Hydro, I would like to make an impact by excelling in my training and learning all that I can about the processes here. I want to develop strong relationships with my new coworkers and customers."
5.
At BC Hydro we believe in continued education opportunities. What course or workshop would you take, if given the opportunity?
The interviewer would like to know that you have a keen interest in gaining new skills by continuing your education when the opportunity arises.

Tell the interviewer about any course that you would like to take, but be sure to keep your answer industry related. You should avoid saying that you want to attend a class on dog grooming if you are interviewing for a career in the utility industry.

It's also a great idea to ask the interviewer if, after reviewing your resume, they would suggest a particular course to fill any potential gaps in your skill set.

Rachelle's Answer #1
"I agree that continued education is essential. If given the opportunity to take any coursework, I would like to complete my Project Manager certificate. Being PM certified would help me to manage the aspects of our commercial utility projects more efficiently. Do you have a recommendation for any courses I could be taking to strengthen my skill set?"
Rachelle's Answer #2
"That is a great question, and I appreciate that you consider continued education options for your employees. If I could take any related coursework, I would choose to learn more about the future of electric utilities and organizational behavior. Are there any particular courses you recommend that I take?"
6.
How do you respond to feedback?
Receiving feedback from a manager or supervisor can be tough. You can't always predict what they may say, and you also can't always predict how you might feel in response. Learning how to respond when given a performance review or negative feedback is essential.

Rachelle's Answer #1
"Even though it can be difficult to hear criticism, I always pause before I respond and take time to think about it first. If it's something that catches me by surprise, I usually ask for clarification. I want to grow and improve. The more specific my supervisor can be in their feedback, the more helpful it is."
Rachelle's Answer #2
"I have worked hard on learning to graciously accept all forms of feedback, even when it comes unsolicited. I feel that I can accept feedback very well and, in the process of growing, I have also taught myself how to give great feedback to my team."
7.
Do you have experience in corrective discipline and terminations?
Terminations and corrective discipline measures can be very difficult to do but, with experience, they do get more comfortable. Talk to the interviewer about the extent of your experience with terminations and discipline.

If you do have the experience: "I have been a part of individual terminations and group lay-offs throughout my career. I am comfortable with these types of tasks."
Rachelle's Answer #1
"I have been a part of individual terminations and group lay-offs throughout my career. I am comfortable with these types of tasks."
Rachelle's Answer #2
"If you do not have the experience: "I have not been in a position to perform terminations or hold corrective discipline meetings; however, I would be willing to perform these types of tasks with a small amount of training and research."
8.
Why do you want to pursue a career opportunity in the utilities industry?
BC Hydro is looking for motivated individuals who want to grow with them. Before your interview, take some time to think through your career goals. Share your career plans with the interviewer, while remaining focused on the utility industry.

The last thing the interviewer wants to hear is that you want to become a police officer but the utility industry pays too much for you to walk away quite yet. Talk about how this position will help you achieve industry-related career goals.

Rachelle's Answer #1
"I am passionate about the utility industry because these are essential services for any well-developed community. The utility industry allows me to tap into multiple career paths if desired. The diversity it offers is significant and exciting."
Rachelle's Answer #2
"My formal education and previous work history are related to the utility industry. I am excited to be considered for this position so that I can further grow my experience in this industry."
9.
Would you say you are a better verbal or written communicator?
In which manner do you prefer to communicate - written or verbal? Discuss your preference with the interviewer and support your answer.

Rachelle's Answer #1
"I prefer verbal communication because I feel that with written communication, miscommunication can happen due to lack of tone, fluctuation, expression and body language. I will always choose a face to face conversation whenever possible."
Rachelle's Answer #2
"I like to leverage both methods of communications when dealing in business. Sometimes, situations call for verbal communications and other times, written. As a rule of thumb, I tend to practice verbal communications, with written follow up or vice versa. Utilizing multiple methods creates repetition and therefore, change."
10.
The utilities industry is highly regulated. How do you stay on top of policy changes and trends related to our business?
The interviewer wants to see that you have a keen and sincere interest in the utility industry. Show that you see this as more than 'just a job.' Talk to the interviewer about a couple of ways that you stay in touch regarding industry trends and policy changes. It's also a great idea to ask the interviewer about their favorite industry resources. This question can start an informative conversation and potentially give you new resources for industry based knowledge.

Rachelle's Answer #1
"My go-to resources for industry related news would be utilitydive.com as well as waterworld.com. I prefer these resources because I can subscribe to daily inbox updates as well as their monthly newsletter. Their sources are strong, and the content is always fresh. What are your favorite resources for industry trends and related news?"
Rachelle's Answer #2
"It is tough to keep up on the ever-changing policies in this industry. I have set up google alerts for particular keywords. Also, I meet with a mentor once a month who had a long-time career in the utility industry. During our meetings, we discuss the industry in great detail. I look forward to these meetings because I learn so much!"
11.
Sometimes our customers do not understand their bill and they will reach us with questions. Tell me about your communication skills and how you would respond to an irate customer.
Keeping a customer calm when they do not understand their bill can be a challenging task. The interviewer wants to hear about a situation where you used your customer service skills to handle an irate customer. Highlight your ability to maintain a relaxed demeanor, and your ability to empathize with the customer, while coming to a smart solution that works for both parties.

Rachelle's Answer #1
"I had a customer call last week because her bill was twice the amount of what she was expecting. She was distraught because her bill has always consistently been the same. I listened and let her know I understood where she was coming from, ensuring her I would move as quickly as I could to find a solution. Listening and empathizing helped her to calm down and ease the tension during the call. My manager agreed that we would, one time only, discount her bill by half. She was happy, and we kept a customer complaint from blowing out of proportion."
Rachelle's Answer #2
"Irate customers are usually just wishing to be heard. If I am to come across a customer who is unhappy, I would ask them to tell me more about what was bothering them. Once I have a clear understanding of the true problem, I can then ask the customer to tell me what a viable solution would be for them."
12.
Have you personally used the services of BC Hydro? If so, what was your overall experience?
The interviewer would like to know if you have had the pleasure of experiencing the products/services of BC Hydro first hand. You should always have some personal experience with the company before going to your first interview. If you are not a customer of BC Hydro then perhaps you could call their office to inquire about their utility services. This way, you can comment on the customer service that you received. Big or small, be prepared to say YES - you have experienced BC Hydro first hand.

Rachelle's Answer #1
"I have been a customer of BC Hydro for three years now. My experience has been a positive one. I specifically recall last year when my invoice was incorrect. I called the customer service line, and the representative was helpful and friendly. I have recommended BC Hydro to my friends and family in the past."
Rachelle's Answer #2
"I have not been a direct customer of BC Hydro; however, I did call into your customer service department a couple of weeks ago to discuss the possibility of changing my services over to you. Unfortunately, I am on a contract with one of your competitors until the end of November. My experience with BC Hydro was great so I will be switching over to you as soon as I am able."
13.
Describe your leadership skills.
If the position you are interviewing for requires leadership skills, you need to come prepared with examples of when you have been an active leader.

If this is an entry-level role without a leadership component, the interviewer wants to see that you can take the initiative when there is an opportunity. What type of keywords best describe your leadership style?

Rachelle's Answer #1
"In previous employer reviews I have had my leadership style described as attentive, open, and confident. I will always listen to my team and give them the benefit of the doubt when it comes to their performance. An example of this would be with my current sales team. When one of my team members is not hitting their quota, that is when I will step in and begin coaching. I want to believe they know their job unless they show me otherwise. This type of leadership has worked well with my team, and we are the #1 sales team in our region."
Rachelle's Answer #2
"I have taken many workshops and courses to improve my leadership skills over the years. My leadership qualities are best summed as dedicated, attentive, and motivating. I like to recognize my employees' small wins because that motivates them to continue achieving."
14.
How do you handle stress?
Are you someone who can handle stress on the job? How do you manage the stressful times? Talk to the interviewer about your ability to control pressure in the workplace.

Rachelle's Answer #1
"I handle stress very well, and when you call my references, they will attest to this fact. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress."
Rachelle's Answer #2
"Stress is part of any demanding job, and I embrace it to the fullest. I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels."
15.
BC Hydro has many different departments and growth opportunities. Where would you like to see your career go with us in the next couple of years?
BC Hydro wants to know that you think about the future and are actively working towards your career goals. Better yet, they want to know how working for them will help you to accomplish those goals! Take a look at the job postings available with BC Hydro. Perhaps there is a particular location or department to which you would like to transition. Talk to the interviewer about the ways you could see your career flourishing with BC Hydro.

Rachelle's Answer #1
"I noticed that BC Hydro has opportunities for management and new employee training. My goal would be to become a corporate trainer with BC Hydro because I know the industry well and have been told that I am a talented mentor and teacher. I believe there are many great opportunities for my career to flourish with BC Hydro and I look forward to spending many years with your company."
Rachelle's Answer #2
"I have some pretty lofty career aspirations, and after researching your organization and learning more about this position, I feel that this role fits with my future aspirations. I would love to see myself promoted based on my hard work and results, eventually managing my team."
More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
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Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
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30 BC Hydro Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. Our industry is highly competitive. In your opinion, what are we doing right at BC Hydro? What could we be doing better?
  2. What are your greatest strengths? How will these skills benefit BC Hydro, if hired?
  3. How can we motivate you on the job?
  4. If we hire you at BC Hydro, how will you make an impact in the first 90 days?
  5. At BC Hydro we believe in continued education opportunities. What course or workshop would you take, if given the opportunity?
  6. How do you respond to feedback?
  7. Do you have experience in corrective discipline and terminations?
  8. Why do you want to pursue a career opportunity in the utilities industry?
  9. Would you say you are a better verbal or written communicator?
  10. The utilities industry is highly regulated. How do you stay on top of policy changes and trends related to our business?
  11. Sometimes our customers do not understand their bill and they will reach us with questions. Tell me about your communication skills and how you would respond to an irate customer.
  12. Have you personally used the services of BC Hydro? If so, what was your overall experience?
  13. Describe your leadership skills.
  14. How do you handle stress?
  15. BC Hydro has many different departments and growth opportunities. Where would you like to see your career go with us in the next couple of years?
  16. Why do you want to work for BC Hydro?
  17. Tell me about the most important skill you have gained in the past year. How will that skill help you succeed in this role with BC Hydro?
  18. Give me an example of a time when you went above and beyond.
  19. Have you progressed in your career as you have expected?
  20. Would you be willing to work over 40 hours a week?
  21. Looking at your resume, it seems there are certain skills necessary for this position that do not stand out. How do you think you will be able to compensate for these missing skills?
  22. How do you manage a large workload?
  23. How do you determine priorities when you have multiple projects due?
  24. On a scale from 1 to 10, how honest are you?
  25. When do you best demonstrate yourself as a leader?
  26. Do you have reliable transportation?
  27. Tell me about yourself.
  28. What are your salary expectations?
  29. What would you do if a client asked you about a product or service and you were unsure of the answer?
  30. What questions do you have for me?
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