What would you do if a client asked you about a product or service, and you were unsure of the answer?
The interviewer wants to know if you are an independent thinker and can problem-solve in real time. You want to ensure you retain consumer confidence by coming across as well versed in all product offerings and being able to swiftly speak to their merits. Explaining how you would address such a scenario demonstrate your resourcefulness, quick thinking, communication skills, and experience level.
"If I had a client ask me about something that I didn't know enough about, I would find the answer for them before giving a potentially false answer. I am okay with admitting when I don't know something, and I love to learn new things. Of course, I would find the answer quickly by asking the appropriate person or finding it within the company's internal resources."
"I am accustomed to having to think on my feet and come up with a creative answer based on the information I have at hand. With that said, I'm not going to tell a client something that is untrue or could potentially create a long-term issue. I'm not afraid of putting myself in a position where I don't know everything or am not the expert. I am happy to get out of my comfort zone to grow, learn, and help a customer. I will not hesitate to involve the appropriate parties, do my research, and work collaboratively to solve the situation."
