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Tom Dushaj is a business and technology executive and the author of 'Resumes That Work.' Tom has vast experience providing solutions to Fortune 500 companies in the areas of Information Technology Consulting, ERP Software, Personnel Management, and Intern
Throughout corporate America, you'll find your garden variety of different personalities from strategic thinkers, passive aggressive profiles, and of course your ego maniacs. Dealing with difficult people is an art. There's a few ways you can learn to adapt to an environment, culture and difficult circumstances without compromising the success of the project. First, start with the common issues that a difficult person will present to you. He/she will likely try to take credit for the work you completed, or blame you for missing their deadlines. An easy way to handle this is to explain that even though they blamed you, you have no ill will towards them, and actually offered to help with their project so they could get caught up. Another approach is to summarize the issue, then explain that you communicated with the other person and spent time with them to solve the problem.

Tom Dushaj is a business and technology executive and the author of 'Resumes That Work.' Tom has vast experience providing solutions to Fortune 500 companies in the areas of Information Technology Consulting, ERP Software, Personnel Management, and Intern
"I've worked with all types of personalities, and have found that a diplomatic approach has worked best for me. The first thing I address with the other person is the blame game. Learning why you are blamed gets you once step closer to resolving the problem. In this case the client was having issues meeting deadlines which caused other departments to also miss their deadlines. I immediately focused on a problem, how to solve it, and started by showing my willingness to get along and help get the project back on track."

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Written by Tom Dushaj
30 Questions & Answers • NetLight Consulting AB

By Tom

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