List of 30 Chanel Interview Questions & Answers
-
1.
Working for a fine retailer is often much like owning your own business. How have you shown initiative in building your business, or client base, in the past?
How to Answer
Many fine retailers require their sales staff to build a portfolio of clients and create repeat business, resulting in substantial commission opportunities. Share with the interviewer how you develop your 'business' and ensure that your targets are consistently met. Do you have a strong portfolio of clients that follow you from one position to another? This client base is especially important in a luxury retail environment.
Rachelle's Answer
"In my current role I have built a strong portfolio of clients who I call whenever new products come in. It's the basis of my business and my clients provide me with a firm referral basis as well. I went from a client base of zero to, now, over 150 repeat buyers who come specifically to the store to see me when they want to check out a new collection or refresh their wardrobe."
Rachelle's Answer
"I am a true entrepreneur at heart and have been a small business owner in the past. It was an e-commerce store related to beauty and lifestyle products. I enjoyed the opportunity to work on a start-up and learn about social media marketing. I successfully sold my half of the company to my business partner last year."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"I connect with my client and I understand what they need. Should anything come in where I know my client will like I will definitely let them know. I keep in touch with my clients even after they have purchased from me."
Marcie's Feedback for the Answer Above
Nice! It sounds like you're very good at building and maintaining client relationships, which is very important in the retail business. The interviewer will appreciate this. Are there any methods you use to find new clients? If so, make sure to talk about these as well.
How would you rate Marcie's Feedback?
-
2.
At Chanel we pride ourselves in our high end products. Walk me through your experience in selling high end products.
How to Answer
Chanel, Inc. is a leading luxury goods brand with key products in fashion, watches, fine jewelry, fragrance, and beauty. Headquarted in New York, Chanel products are in the multi-thousand dollar price tag arena. Assure the interviewer that you are able, and comfortable, in selling products with a more significant price tag. Use examples from your work history and talk about a massive sale or large sales target from the past.
Rachelle's Answer
"I started my career in luxury sales with company ABC and, after spending two years there, I moved on to company XYZ which was an even higher price tag. With ABC, my average sale was $2500, and with XYZ, it was $6500. I am accustomed to sales quotas of $1M plus and would have no issue asking for the sale when it comes to a $10,000 luxury handbag or fine couture item."
Rachelle's Answer
"I have a total of 5 years' experience in luxury sales. This experience has included designer labels, diamonds, and cars. I am most comfortable working in a luxury setting and would fit in very well here at Chanel."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"I go over the product details. I let the client know how important our merchandise is and how well it's made."
Marcie's Feedback for the Answer Above
Great! Can you walk the interviewer through an actual example of a high-end product you've successfully sold in the past? Explain to the interviewer what type of product it was and discuss how you described it to the customer. Make sure to end your response by showing that you closed the deal. You want to emphasize that you are capable of selling high-end products. Good job!
How would you rate Marcie's Feedback?
-
3.
Do you feel performance should be rewarded over experience?
How to Answer
Do you feel that you should be paid based on tenure, results, or both? Discuss this with the interviewer and back your answer with an example, if possible.
Rachelle's Answer
"I feel that employees should be paid, and rewarded, based on their performance. A new employee would be greatly motivated through being rewarded for performance and it I believe this model encourages a healthy competition with tenured employees."
Rachelle's Answer
"I feel both performance and experience should be equally rewarded and weighted."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"It's 50/50 for me. Personally, I like to work with someone that has been in the business for a while. Anyone can sell a product but it's keeping the client happy is what is important to me."
Marcie's Feedback for the Answer Above
Good answer! It is thoughtful and fair. Can you give an example of a colleague who has been in the business for a long time who builds meaningful relationships with clients? You might discuss how you look up to this person and aspire to be like them. It would also be a good idea to emphasize that you also recognize how important performance is and that ultimately it comes down to closing sales. Show the interviewer that you think both performance and experience are important in retail sales. Great job!
How would you rate Marcie's Feedback?
-
4.
Why do you want a career with Chanel?
How to Answer
You may be taking the next step in your career or starting fresh out of college. It's important to do your research on Chanel before interviewing. You can start by browsing the 'About Us' page on their website to learn about their mission and what they are doing to give back to the community, for example. Perhaps they started their company 50 years ago, so they know what they're doing! Share a few facts you learned from your research and explain how working there will help you accomplish your goals.
Rachelle's Answer
"I am newer to my career and feel that Chanel will offer me the training that I need to kick-start my sales career. The house of Chanel has one of the greatest reputations in haute couture and French design. I have had my eye on your company for a year now and am confident that I will find a long-term fit here with all of the growth opportunities, training, and other methods of support that you offer."
Rachelle's Answer
"I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in business management while giving me an opportunity to advance in luxury sales."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"I love fashion. I love the history. I love that a woman is behind it all. I love how she was pretty much lack of a better term "from rags to riches" Chanel is an empire that was built from a woman's perspective. That is why I want to be part of the Chanel team."
Marcie's Feedback for the Answer Above
Why is a woman's perspective important to you? The more details you can provide, the more meaningful your response will be to the interviewer. Otherwise, your answer is great because it shows how passionate you are about the company, its history, and fashion. Excellent!
How would you rate Marcie's Feedback?
-
5.
Do you personally own any of our product? What is your favorite product from Chanel?
How to Answer
The interviewer would like to know if you are personally acquainted with any of their product. Talk to the hiring manager about any personal exposure you may have to their product. Be sure to reinforce your experience positively!
If you have not personally owned any of the Chanel product, talk about an item you have your eye on and why you hope to own it one day.
Rachelle's Answer
"Yes, I have been lucky enough to recently purchase a classic handbag in alligator and black metal from Chanel! The craftsmanship is undeniable, and I feel proud to have purchased those items for myself. One can never have too much luxury in their life!"
Rachelle's Answer
"I have not personally owned any of the product from Chanel; however I have admired it for many years. A pair of classic Chanel earrings is on my bucket list for personal purchases because the craftsmanship is undeniable."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"I sometimes wish I was a girl. I would have purchased it all. But I do have some of the colognes. I also have Chanel 5. It is my favorite. My mother has had it for years."
Marcie's Feedback for the Answer Above
Can you talk more about why you sometimes wish you were a girl? What about being a girl appeals to you (in terms of Chanel)? Give more information here about why you love Chanel products so much. Also, give more details about why it's meaningful to you that your mother has owned (and worn?) Chanel 5 for so many years. These additional thoughts will further strengthen your answer. Great job!
How would you rate Marcie's Feedback?
-
6.
Do you have any formal sales training or certifications?
How to Answer
Talk to the interviewer about any sales training you have attended, either independently or through a previous employer. Be sure to highlight any of your biggest 'take-away's' from these courses. If you do not have any formal sales training be sure to express your willingness to attend any training encouraged by Chanel.
Rachelle's Answer
"I do not have any formal sales training - simply, on-the-job training in all of my current positions. I would be very interested in expanding my sales knowledge. Are there specific sales training programs that you recommend I take?"
Rachelle's Answer
"I have attended a variety of sales courses through Dale Carnegie and Sandler Sales. My biggest takeaway from these courses were the lessons on building my business through referrals."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"I have been in the retail world for over 18 years. I know how to sell. I have sold almost a million if not more this year in retail."
Marcie's Feedback for the Answer Above
It sounds like you have a lot of experience in retail, which is great. Consider rephrasing your answer as seen below, and when you do, make sure to tell the interviewer specifically how much you've sold this year (don't guess - give exact figures) and explain the type of products you've sold.
"I've been working in retail for over 18 years, during which time I have gained substantial selling experience. I consider myself an expert salesman. While I haven't yet earned any formal sales certifications, I have received on-the-job training from several of my past retail employers which have served me well. This year alone I've sold a million dollars in retail, and I look forward to closing a similar amount of sales - or more - for Chanel."
How would you rate Marcie's Feedback?
-
7.
Tell me something about yourself that I wouldn't know from reading your resume.
How to Answer
The interviewer would like to get to know you apart from what is on your resume. You are indeed not obligated to discuss personal matters such as your kids, or relationship status, for instance. Stick with a couple of fun facts to show the interviewer that you are a real person, too. Your answer should be unique so that you are a memorable candidate!
Focus on unique non-work related skills or hobbies. For example, you might share that you enjoy beat-boxing or making origami swans. Be prepared for the interviewer to stop you and ask you to perform your skill on the spot when its possible! (This will make you unforgettable!)
Rachelle's Answer
"I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. I am a competitive individual and enjoy keeping fit."
Rachelle's Answer
"A bit about me - I love to travel, read, and conduct research. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. I returned to the US just last month and have been actively looking for work the past couple of weeks. I am looking forward to getting into the routine of a career again."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"I am a people pleaser. I love mornings. I am a very positive person. Sometimes I'll wake up thinking about my clients whether I did a great job or not. I love my husband and our pet dog Sofi."
Marcie's Feedback for the Answer Above
Wow! You have provided some interesting tidbits about yourself and your life that will definitely help the interviewer feel like they know you better. Great job! To further strengthen your answer, can you connect any of these tidbits to the role itself? For example, how does being a positive people pleaser benefit you as a salesperson? And can you expand more on waking up in the middle of the night thinking about work? Explain that you have a strong work ethic and that you care deeply about your clients. While the interviewer will likely gather this from what you've said, saying it directly and confidently can't hurt.
How would you rate Marcie's Feedback?
-
8.
In your opinion, what is the biggest difference when it comes to selling low end and high end products?
How to Answer
Assure the interviewer that you understand the approach required to sell Chanel products successfully. Compare the sales of lower end products to luxury products and discuss what you feel is the most significant difference when it comes to closing the deal.
Rachelle's Answer
"In my opinion, the most significant difference in selling high-end products is that you must have incredible product knowledge. You need to show value and display why your product is superior, and also why the luxury is worth the price tag. With Chanel, the brand story is exceptional and the fact that you have been around for so many years is incredible."
Rachelle's Answer
"The sales system needs to be more precise, and the sales process may be slower when it comes to selling high-end products. One must give exceptional service, no matter what the price range is of the sale; however."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"Quality. You just know that high-end quality products are manufactured well."
Marcie's Feedback for the Answer Above
Nice! So the difference is in the quality - but how does this impact the way you sell? You might explain to the interviewer that with a high-end product you spend a significant portion of the selling process explaining the product's features, how it's manufactured, and why its high quality is a valuable investment. Give more details so the interviewer knows that you are able to sell this type of product successfully.
How would you rate Marcie's Feedback?
-
9.
What is the most expensive product or service you have ever sold?
How to Answer
The interviewer wants to see that you are capable and experienced when it comes to selling high-end goods. Talk about your best sale, biggest win, or a significant career highlight that excites you. Now is the time to brag about yourself a little bit!
Rachelle's Answer
"I have sold luxury products for many years, but I would say that the most expensive was a vehicle worth nearly $400K when working at the Aston Martin dealership. That was an incredible day for me!"
Rachelle's Answer
"The most expensive product I have ever sold was a $40,000 engagement ring. It was so exhilarating to close a sale that big and it made me thirsty for more big career wins like that!"
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"My biggest sale/project was almost $27,000 in two hours. A client hired me to decorate just by looking at pictures from her phone. And two hours later after two bottles of wine"¦ she purchased almost $27,000 worth of merchandise. Also, she hired me to go to her house and put it all together for her."
Marcie's Feedback for the Answer Above
Wow! This is a highly impressive example! Can you provide more details? For example, what company did you work for at this time and what exactly was your role? Can you explain where the pictures were located that she looked at? Also, consider giving more details about what happened during those two hours. What kinds of sales techniques did you use to close the deal? Excellent job!
How would you rate Marcie's Feedback?
-
10.
I have worked with Chanel for 12 years now. What questions do you have for me?
How to Answer
It's always a great idea to have questions ready for the interviewer. Review the Chanel website and other online resources to ensure the questions you are asking are not mundane, or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site!
Here are some sample questions:
- When would you like to have this position filled?
- How long has this role been vacant?
- Is this a replacement search or a newly created role?
- What is your favorite part about working here?
- What is the company's primary goal for this position in the next 12 months?
- Is there anything from my background and experience that I can clarify for you?
- What do you see as the most significant change in the luxury fashion industry over the past three years?
- Is there any reason why you would not hire me?
Rachelle's Answer
"Thank you for asking - I do have a few questions. What is top of mind when it comes to filling this role? In addition, what types of career growth opportunities would follow this position? And lastly, do you have internal candidates who are also interviewing for this position?"
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"What do you like about Chanel?"
Marcie's Feedback for the Answer Above
This is a great question, but consider asking a few more. You want to come across as very interested in the company and your interviewer's role there. You could also inquire about the company culture, the interviewer's work/life balance, and whether there are growth opportunities at the company.
How would you rate Marcie's Feedback?
-
11.
Tell me about a time at work when your integrity was challenged. How did you handle it?
How to Answer
Have you ever faced a time, in the workplace, where you were put to the test when it came to your integrity? Perhaps a co-worker has asked you to lie, or you were tempted to be dishonest on your time sheet when the boss was away. Talk to the interviewer about a time when you overcame the temptation to be dishonest.
Rachelle's Answer
"Last year our manager went away on vacation for three weeks. Some of my co-workers wanted to falsify our time sheets to reflect overtime hours that we did not work. I disagreed and was able to convince them that it was a bad idea and certainly not worth being fired over."
Rachelle's Answer
"I once had a subordinate that would perform work after clocking out. There was a rumor later that I forced my team to work off the clock to save the company money. I did not know it was happening, and I certainly did not ask anyone to work outside of their scheduled shift. The situation was cleared up later."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"My boss wanted me to lie to a client and I couldn't. Honestly, I was very honest with the client. And she thanked me so much."
Marcie's Feedback for the Answer Above
Why did your boss want you to lie? Give a lot more details about this example because it's a good one but you really need to tell it like it's a story for it to be impactful to the interviewer. Explain what you were asked to lie about and what you said instead. And why was the client so thankful? How did your honesty help them?
How would you rate Marcie's Feedback?
-
12.
How do you think we can be more innovative at Chanel?
How to Answer
The interviewer isn't asking you to try to reinvent the wheel, right on the spot! You can share an idea for an upcoming trend or talk about a new way they can give back to communities in need. This is a smart way for Chanel to test your knowledge of their organization as well.
Pick a topic like investing in employees, or developing a phone app. Take into account their values so that you can share an idea that they would find exciting and relevant.
Rachelle's Answer
"I know from my research that Chanel puts a lot of effort into gaining momentum from millennial customers. This demographic is highly technical and constantly in touch via social media outlets. I would consider creating more consistent hashtags and additional hashtag-driven contests for social media. I love the idea you recently had of a pop-up Chanel themed arcade in Hong Kong. I wonder what the response would be if that happened in the US?"
Rachelle's Answer
"It's difficult for me to provide feedback on innovation without having worked here; although, there is always room for improvement, in any organization. I find your branding to be very classic and sexy. One suggestion I would make would be to advertise more on less traditional platforms such as Spotify or social media."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"Honestly, it's hard for me to answer that because I haven't worked here. I find Chanel very appealing to the eye and I want to be part of it."
Marcie's Feedback for the Answer Above
Consider conducting some online research about Chanel to come up with ideas to discuss here. Think about ways in which the company could expand its products and/or audiences. Contemplate the innovative strategies you've seen implemented at other retailers you've worked for and how these could potentially work for Chanel. You could also talk about sales innovation. What sales techniques and methods could Chanel start using to increase its sales?
How would you rate Marcie's Feedback?
-
13.
At Chanel we like to promote from within, whenever possible. Where would you like to see your career grow over the next 3-5 years?
How to Answer
Chanel is all about developing the natural talents of their team. Talk to the interviewer about the ways that you would like to see your career flourish. What can Chanel offer you that you are not receiving with your current employer? Show your enthusiasm for career growth with Chanel.
Rachelle's Answer
"I am currently working in a smaller organization where promotions and growth are limited. I am interested in joining Chanel as a sales representative and then plan to grow my way into a leadership role. In 3-5 years I would love to be in a dedicated leadership position such as a regional manager or customer care manager."
Rachelle's Answer
"Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to see a great long-term fit here."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"Wherever you want me to be. I love longevity, I love being part of a work environment that allows me to be part of people's lives. Hopefully the next 3-5 years you and I will be out there selling together on a busy day."
Marcie's Feedback for the Answer Above
It's great that you're so flexible and open, but make sure to provide a direct answer about what you want in the future. Explaining that you want to stay and grow with the company for the long-term is great and something the interviewer will appreciate. But do you have aspirations to begin managing other people as you gain even more experience? Do you enjoy mentoring and coaching others? Do you want to become the highest sales performer in your department? Give concrete answers and goals so that the interviewer can see how motivated you are. Great job!
How would you rate Marcie's Feedback?
-
14.
We have peak seasons in the fine retailer industry such as Christmas and Valentines Day. Are you able to work overtime, weekends, and evenings during those times?
How to Answer
Assure the interviewer that you can provide flexibility in your schedule when it comes to the needs of the company. If you have any restrictions on your calendar, this is an excellent time to address them. If you do have limitations, be sure to offer a feasible workaround!
Rachelle's Answer
"I am more than willing to be a flexible employee for Chanel. Currently, I do not have many restrictions on my availability, except for Tuesday evenings. If that is a concern, I can always try to work around that engagement."
Rachelle's Answer
"At this point, my schedule is wide open, and I welcome the idea of overtime work!"
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"Yes, yes, and yes. Never had an issue. I love working on weekends because I know that when I can meet new clients and start a relationship from there."
Marcie's Feedback for the Answer Above
Great! Consider talking more about the roles you've held in the past when you worked overtime, weekend, and evenings, so the interviewer knows you're definitely capable and willing to do this. You come across as passionate and excited to work in your response, which is wonderful. Good job!
How would you rate Marcie's Feedback?
-
15.
At Chanel we prefer to hire those dedicated to their professional growth. How do you plan to grow your career this year?
How to Answer
'If you're born without wings, don't do anything to stop them from growing.' Gabrielle Chanel. Chanel offers many opportunities to move forward in your career with them. They train thoroughly on their brand but also find out your motivations so they can discover all areas of growth. Their training program is set up so that you are exposed to a variety of environments, leaders, and teams. Assure the interviewer that you are dedicated to your professional growth and that you can see yourself quickly advancing with Chanel. Give an example of how you maintain a dedication to your growth and advancement in the workplace.
Rachelle's Answer
"I am very career focused and would like to see my career grow into a management focused role. I have been reading books on leadership this year which is helping me to prepare for the responsibility when the opportunity comes my way."
Rachelle's Answer
"I agree that professional growth is significant for any person wanting to advance in their career. I plan to grow my career by fully immersing myself in training at Chanel and taking full advantage of any additional workshops and courses that come my way."
-
16.
At Chanel we always seek to hire top performers. Tell me about your past 3 years' sales targets and results.
How to Answer
Walk the interviewer through your sales targets and results, being sure to highlight your top achievements. If you have fallen short of your expected targets, you need to own up to that and discuss the situation. Honesty is always the best policy. If you have documentation to back up your sales, bring that with you.
Rachelle's Answer
"My past three years' sales targets have been $700K, $850K and $1.2M consecutively. Year 1, I met my target at $720K, Year 2 I exceeded by 21% and this past year I was shy just $60K. I attribute this to a substantial return that I ended up having to take due to a manufacturer's defect. Also, the economy has been a bit lighter than we expected this year, and luxury goods did take a bit of a hit."
Rachelle's Answer
"I have exceeded my sales targets for the last five years, in fact! I attribute my success to the great client follow up process that I have, as well as my high customer referral rating. In my current role, my annual target is $500,000. The last 3 years I have sold $520,000, $589,000 and $610,000. I have seen consistent growth and this year am aiming to reach $670,000."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"Let's see"¦ Well as I said before I have been with this company for over 9 years. In the past 3 years or more, I've hit a million dollars or more a year. When the pandemic hit, business was slow but thank God it picked up right away. Once I started selling $100,000 a month"¦ My goal is to do that every month if not more."
Marcie's Feedback for the Answer Above
Wow! Your past sales results are very impressive. What company are you currently with and what do you sell? Also, while it's amazing you've closed a million dollars or more each year, what were your sales targets? In addition, make sure to be specific with your numbers so the interviewer knows that you're providing them with accurate information and not vague estimations. Great job!
How would you rate Marcie's Feedback?
-
17.
At Chanel, we always take our appearance and professionalism seriously. How do you feel about adhering to a code of ethics including rules surrounding your work wardrobe?
How to Answer
Talk to the interviewer about any previous positions where you have been asked to follow a code of ethics, and had to adhere to a particular dress code. Keep your answer positive and assure the interviewer that you are willing to support their specific codes of conduct.
Rachelle's Answer
"I have adhered to a dress code the past three years. I like it because it takes the guesswork out of my day but also because it gives the organization a professional and clean look. I am happy to adhere to any code of ethics put forth by Chanel."
Rachelle's Answer
"I would love to see your code of ethics and workplace wardrobe documents before fully agreeing; however, I am in full understanding of the importance when it comes to presenting a united front in the workplace as well as appropriate dress."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"I am all about rules. Give me a dress code and I will follow. I love the color black. Makes me look thinner."
Marcie's Feedback for the Answer Above
It's great that you're open and willing to adhere to rules about your work wardrobe. Have you had to do this before? If so, be sure to talk about it. You might also choose to discuss some of the advantages of following certain criteria when you dress for work. For example, dressing a certain way will help to ensure that you exude professionalism and that you are clearly part of the team.
How would you rate Marcie's Feedback?
-
18.
At Chanel, we are looking for team members who will treat every customer like they are the most important customer in the world. Tell me about your customer service skills and how you will uphold this value if hired.
How to Answer
Customer service is a top priority for Chanel so be sure to display to the interviewer that you are confident in your customer service skills. If you have an example of a time when you went over and above the call of duty, this is a great time to talk about that.
Rachelle's Answer
"I am consistently the most recognized sales professional in my current organization when it comes to positive customer feedback. I have very strong follow up skills and always ensure my customers have my undivided attention. I look forward to bringing my strong customer service skills to Chanel."
Rachelle's Answer
"Here are a few keywords you can use to describe your customer service skills:
- Honest
- Friendly
- Helpful
- Patient
- Attentive
- Clear Communicator
- Use of Positive Language
- Strong Product Knowledge
- Goal Oriented"1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"You know"¦ I've had situations where the customer would come off as rude and I will not let it affect me. Once they see I am still being nice to them then they start being nice to me. I've had situations where the customer is right and "I had to put the company first" according to my manager and I couldn't. And that manager no longer works for us."
Marcie's Feedback for the Answer Above
Can you talk in more specific detail about a few of these examples? Doing so will make them much more impactful to the interviewer. (And make sure the examples you discuss show how you treat customers like they are the most important customer in the world.) Also, be sure to rattle off some of the customer service skills that you possess. Some examples include being a persuasive and clear communicator, an empathetic and active listener, and someone who thinks quickly on their feet.
How would you rate Marcie's Feedback?
-
19.
At Chanel we keep a close eye on product performance and sales. Are you accustomed to positions where you are responsible for a particular sales target each week?
How to Answer
Talk to the interviewer about how your performance has been measured in the past. Are you comfortable with being monitored on a daily, weekly, and monthly basis? Highlight some of your sales goals from the past, and discuss how you met or exceeded those goals.
Rachelle's Answer
"I am accustomed to being closely monitored when it comes to my personal KPI's and performance. I am open to coaching and motivation to keep my performance at its highest level. Currently, I am measured on my daily, weekly and monthly performance. It keeps me accountable, and I enjoy the challenge. For the past three years, I have been in the top 10 for sales earnings, company-wide. I plan to continue that success here at Chanel."
Rachelle's Answer
"In my current position, I am not responsible for a specific sales target. I do keep an eye on my sales on my own because I like how it motivates me."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"Once again, I've hit $100,000 a month in sales and my goal is that if not more. I love to sell and I love to make money."
Marcie's Feedback for the Answer Above
Did you do this once or more than once? Try to show that you regularly hit (or exceed) your sales targets. This will be very important to the interviewer. The language you've used (...my goal is that if not more.) doesn't sound definitive. Consider rephrasing your response like below:
"I've been working for XXX company for the last nine years. During that time, I've hit or surpassed my monthly sales goals every single time. I am immensely proud that I've been able to do this and believe that my success lies in using a consultative sales approach that identifies the customer's need(s) and then shows them how our product can fill that need (or needs). I actively listen to what the customer tells me and then I think quickly and creatively to determine how our products can satisfy them. I look forward to working at Chanel and having the opportunity to exceed my new sales targets."
How would you rate Marcie's Feedback?
-
20.
Collaboration is important to us at Chanel. How do you motivate your fellow team members?
How to Answer
You don't have to be a manager or a team leader to motivate others. Offering a listening ear or providing words of encouragement can make a world of difference to your coworkers. Sometimes, just being a positive influence and showing up consistently can also make a difference.
If you have worked in a leadership role, think of ways you helped set clear goals or helped individuals cultivate a new skill. Reflect on your experience and share some ways that you have helped encourage others to keep up the good work!
Rachelle's Answer
"I motivate my fellow team members by coming to work with an exceptional attitude every day. I won't allow anyone's bad mood to let me down. That influence alone has helped many of my coworkers get through their day on a more positive note."
Rachelle's Answer
"I believe that I motivate solely through my actions and my positive disposition. I try always to have a smile on my face and be ready for the next challenge. It's a contagious disposition!"
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"I love working with people. I hate negativity. If I feel like my team member is having a bad day or just feeling out of it, I will definitely make sure I am there for them. I will try my hardest to motivate them. If I see someone selling I love to cheer them on. Always have a smile on my face."
Marcie's Feedback for the Answer Above
It's great that you're a positive person who enjoys working with and motivating others. The interviewer will be happy to hear this. Can you provide a specific example of a time when you motivated a team member? Discuss the methods you used to help them. See below for another way you might answer this question:
"I love working with others, and a big part of that is helping to motivate them when they're feeling down or frustrated. One way I do this is to talk to them about setting a goal for themselves because I've found that having goals myself motivates me to work hard. I encourage them to reward themselves when they reach the goal as well. I also try to be an active listener so they feel understood and heard. I support their ideas and encourage them to think creatively about their problems. Finally, I always strive to be optimistic. I believe that my positivity rubs off on people, helping them to feel upbeat and hopeful too."
How would you rate Marcie's Feedback?
-
21.
When have you had to adapt to change?
How to Answer
Being able to adapt to change in the workplace is an essential skill to possess. Talk to the interviewer about a time when you have had to adjust to changes on the job. How did you handle the transition? Was it a positive reaction?
Rachelle's Answer
"In my current role there is a lot of turnover when it comes to our management team. I have had to adapt to 3 new managers in the past four years. It is not the ideal situation, but I can adjust for the good of the team."
Rachelle's Answer
"Last year our company was sold to a competitor and a lot our policies and procedures changed, along with some senior management. I did adapt well throughout the changes because I fully believed in the company's vision."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"When I moved from Los Angeles to Houston. I worked for a big furniture company in California, and one year I decided to leave Los Angeles and move to Houston to be closer to family. Big difference. But I am glad I came to Houston. Change is good and everything happens for a reason."
Marcie's Feedback for the Answer Above
Wow! This is definitely a big change. Can you talk more about the types of changes you encountered? What was different between Los Angeles and Houston? How did you overcome and adapt to these changes? The more details you can provide, the better!
How would you rate Marcie's Feedback?
-
22.
What would you do if a client asked you about a product or service and you were unsure of the answer?
How to Answer
The interviewer wants to know if you are an independent thinker. Explain that you would take the time to try and figure out the answer, but you are not afraid to ask questions if you need to.
Rachelle's Answer
"If I had a client ask me about something that I didn't know enough about, I would find the answer for them before giving a potentially false answer. I am okay with admitting when I don't know something, and I love to learn new things. Of course, I would find the answer quickly by asking the appropriate person or finding it within the company's internal resources."
Rachelle's Answer
"I plan to know everything possible about your products so I sure hope this would not happen to me very often! Should it happen, I would utilize all of the resources available to me or ask a manager for assistance."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"Honestly, I would answer them with what I feel is the best answer and If I feel like I can't do that, then I will say "let me make sure before I give you the wrong information!""
Marcie's Feedback for the Answer Above
Nice! It's great that you would be honest and then go find out the correct answer. Don't forget to remind the interviewer that it's important to you, to be honest, and to provide accurate information to customers. Also, consider mentioning that you would find out the information as quickly as possible so the customer receives a timely resolution to their issue. Good job!
How would you rate Marcie's Feedback?
-
23.
What are your salary expectations?
How to Answer
The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.
Rachelle's Answer
"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."
Rachelle's Answer
"I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"I'd love to make a million dollars a year! Just kidding"¦ I would love to make more than $60,000 a year. I know I have to work hard. I know I have to sell lots. I know I can do that."
Marcie's Feedback for the Answer Above
It's great that you have a sense of humor. The interviewer will undoubtedly appreciate that! Rather than limiting yourself by supplying a specific number, you might flip the question around and ask what range they are looking to pay. You might also provide a range rather than one number. Otherwise, you come across as hardworking and motivated in your response. Great job!
How would you rate Marcie's Feedback?
-
24.
At Chanel, we like to reward our best employees. How do you feel about performance incentives?
How to Answer
Performance incentives can be very motivating, and Chanel knows it! Talk to the interviewer about your feelings on performance incentives. Keep in mind, most employees who do not love performance incentives usually have a history of under-performing!
Rachelle's Answer
"I feel that performance incentives are a great idea. They keep an employee motivated to do a great job and ensure that they are on top of their KPI's. The majority of people are very enthused about being rewarded for their successes. I know I am!"
Rachelle's Answer
"I think performance incentives are important for driving people to get results. For me, they give me some skin in the game and get my team engaged in making an impact towards the results."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"Yes! Why not. I think if anyone is working hard and it shows then definitely reward them."
Marcie's Feedback for the Answer Above
Great! Consider building out your answer a bit more. Have you received performance incentives before in the past? If so, did they motivate you to sell more? Explain further why a performance incentive will assist you in selling more of the company's products.
How would you rate Marcie's Feedback?
-
25.
Tell me about your experience in training and coaching others.
How to Answer
The interviewer would like to see that you are capable of leading and training others, even if you are not in an official leadership role. Discuss a time when you have taken on coaching responsibilities. If you do not bring experience coaching in the workplace, perhaps you can discuss any coaching experience you may have when it comes to extracurricular such as sports teams or volunteer work.
Rachelle's Answer
"In my last position, I trained new hires on how to use our CRM system. It was a very cool experience because it showed me that I love to teach and train. I am good at explaining how things work. It required a lot of patience, but it helped me to recognize my leadership potential."
Rachelle's Answer
"If you lack experience in training and coaching, you can respond with: "I haven't had the opportunity to coach or train anyone in the workplace formally, but I am interested in learning how to be an effective leader. I am eager to learn how to motivate others best."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"Well"¦ in the past 5 years, our company has hired multiple people. At first, I take it day by day and once I feel like they are ready then I let them do their own thing. Of course, I am there if they need me. I go over product details. I also train them on how to use our system."
Marcie's Feedback for the Answer Above
Great! The interviewer will be happy to hear that you have experience training others. How many people have you trained? Can you give more specifics about your process? What types of systems have you taught them how to use? Provide more details to further strengthen your answer.
How would you rate Marcie's Feedback?
-
26.
Would you consider yourself a creative person?
How to Answer
Talk to the interviewer about any interest that you have in creativity and how you have implemented that desire in the workplace. Even if you do not consider yourself to be a 'creative person,' there is a substantial change that you have made creative minded decisions in your career.
Rachelle's Answer
"I do consider myself to be a creative individual. One example of this would be the telephone sales scripts that I crafted for our inside sales team. They were lively and effective, and sales increased by 23% in the first 90 days of implementation."
Rachelle's Answer
"I am someone who alternates back and forth with the right/left brain, but I will always consider myself a very creative person. I admire the creativity and unconventional thinking in business and arts."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"Somewhat. I have been a designer for a bit now. Most of my clients are happy with my decorating skills."
Marcie's Feedback for the Answer Above
What type of designer are you? Can you connect your creativity with the role in some way to show how this skill will benefit the company? See below for another way you might answer this question:
"I do consider myself to be a creative person. When it comes to solving problems, I like to think outside of the box. This is a helpful skill to have as a salesperson because I can think of creative solutions to people's problems and then sell them that solution. I'm also outwardly creative as a designer and decorator. My clients consistently tell me how happy they are with my decorating skills. I look forward to using my creativity within this position at Chanel and know it will help me to excel."
How would you rate Marcie's Feedback?
-
27.
At Chanel we have had concerns with employee theft. What would you do if you caught a co-worker stealing?
How to Answer
Some businesses have trouble with employee theft, and they need to make sure that they are hiring someone who is honest and trustworthy. Talk to the interviewer about the steps you would take if you caught a co-worker stealing at Chanel. Take this as an opportunity to reiterate your loyalty.
Rachelle's Answer
"I am sure that you have an internal policy for employee theft so I can assure you that I would follow the required steps to report the theft. I am a trustworthy person with a strong track record of honesty with my previous employers."
Rachelle's Answer
"If I caught an employee stealing, I would report the incident immediately. As a previous manager, I understand the value of employee honesty."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"I have never had that issue in the past. Of course, if I notice anything I will inform my manager."
Marcie's Feedback for the Answer Above
While it's great that you've never encountered this issue before, make sure to fully explain how you would handle this type of situation. For example, you might talk about how you would first observe and gather information to make sure your coworker was stealing before approaching them. You might mention that you would first ask them about it in a non-confrontational manner to find out what was going on and to see if they were dealing with some sort of problem. You might also encourage them to tell your manager themselves about what had happened. Provide more information about exactly how you would handle this type of scenario so the interviewer feels confident in your ability to handle it.
How would you rate Marcie's Feedback?
-
28.
At Chanel we like to keep our employees motivated on the job. What causes you to feel dissatisfied in your job?
How to Answer
Everyone will have their particular triggers that cause them to feel dissatisfaction on the job. Talk to the interviewer about any factors that may deflate or discourage you in the workplace. Help Chanel to understand how they can motivate you!
Rachelle's Answer
"I can feel dissatisfaction on the job when I am not feeling heard or when there is not mutual respect among the team members. I work best in more harmonious situations where there is little drama or gossip."
Rachelle's Answer
"I do not like to dwell on the negative so I would much prefer to discuss what makes me feel most motivated on the job! I am very motivated by surroundings where I feel listened to, valued, and respected. A positive mindset and environment are important to me."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"Negativity. I love to start the day on a happy note. Treat me like how you'd like to be treated."
Marcie's Feedback for the Answer Above
Nice! Your answer is direct and matter-of-fact, which is great. Can you talk more about what you do to cultivate positivity around you and to combat negativity? Show the interviewer that you take your job satisfaction into your own hands as much as possible.
How would you rate Marcie's Feedback?
-
29.
What kind of people do you enjoy working with?
How to Answer
Culture fit is a crucial factor when looking for a new position. Talk to the interviewer about the types of personalities that you best work with. Be sure to remain positive and avoid using this as an opportunity to speak poorly of previous colleagues.
Rachelle's Answer
"I best enjoy working with individuals who are driven, positive, energetic, and take accountability for their work. I do have the ability to work with a large variety of individuals; however, these are the ideal traits I would see in future colleagues."
Rachelle's Answer
"Positive and driven people are the type that I love working with most! With that said, I can get along well with an extensive range of individuals."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"Everyone. They must love animals. Jk. But anyone. Once again, if I feel like someone is being negative or rude to anyone, I usually walk away or report to management."
Marcie's Feedback for the Answer Above
So you prefer to work with people who are optimistic, upbeat, and motivated? Make sure to describe your ideal team members in your response. You want to focus on the kinds of people who help you excel rather than talking about reporting people to management. Other descriptive words you might use are hardworking, friendly, personable, and collaborative. You could also give an example of someone who was a joy to work with and explain how their personality helped motivate you to work hard and joyfully every day.
How would you rate Marcie's Feedback?
-
30.
Are you applying for any other jobs?
How to Answer
It always puts a little bit of fire under the hiring manager if they are aware that you are actively looking for a new position. Tell the interviewer about your search so far. Be honest and give a legitimate timeline on when you expect to be accepting an offer.
Rachelle's Answer
"I am keeping an eye out for viable positions. Although I am not in final stages with any other company, I am actively seeking a new position."
Rachelle's Answer
"I am passively seeking a new opportunity which means that I am very particular about where I apply. At this point, I have interviewed with a couple of companies; however, they were not the right roles for me. I am very excited to learn more about this position with Chanel."
1 Community Answer
Anonymous interview answers with our interview experts feedback
Anonymous Interview Answer
"Honestly, no. I want this job. I feel a connection with Chanel. Applying for a job is like dating. You go out on a date see what happens and go from there. I applied for this job for a reason. I'd love to be part of the Chanel team."
Marcie's Feedback for the Answer Above
Nice! Your answer really shows your personality and passion for the company, which is awesome. You might also add in some of the skills that make you an ideal fit for the position just to remind the interviewer why they should hire you over another candidate. Excellent job!
How would you rate Marcie's Feedback?