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Chanel Interview
Questions

30 Questions and Answers by
| Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

At Chanel, we like to reward our best employees. How do you feel about performance incentives?

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Chanel Interview Questions

  1. 1.

    At Chanel, we like to reward our best employees. How do you feel about performance incentives?

      Performance incentives can be very motivating, and Chanel knows it! Talk to the interviewer about your feelings on performance incentives. Keep in mind, most employees who do not love performance incentives usually have a history of under-performing!

      Rachelle's Answer #1

      "I feel that performance incentives are a great idea. They keep an employee motivated to do a great job and ensure that they are on top of their KPI's. The majority of people are very enthused about being rewarded for their successes. I know I am!"

      Rachelle's Answer #2

      "I think performance incentives are important for driving people to get results. For me, they give me some skin in the game and get my team engaged in making an impact towards the results."

  2. 2.

    How do you think we can be more innovative at Chanel?

      The interviewer isn't asking you to try to reinvent the wheel, right on the spot! You can share an idea for an upcoming trend or talk about a new way they can give back to communities in need. This is a smart way for Chanel to test your knowledge of their organization as well.

      Pick a topic like investing in employees, or developing a phone app. Take into account their values so that you can share an idea that they would find exciting and relevant.

      Rachelle's Answer #1

      "I know from my research that Chanel puts a lot of effort into gaining momentum from millennial customers. This demographic is highly technical and constantly in touch via social media outlets. I would consider creating more consistent hashtags and additional hashtag-driven contests for social media. I love the idea you recently had of a pop-up Chanel themed arcade in Hong Kong. I wonder what the response would be if that happened in the US?"

      Rachelle's Answer #2

      "It's difficult for me to provide feedback on innovation without having worked here; although, there is always room for improvement, in any organization. I find your branding to be very classic and sexy. One suggestion I would make would be to advertise more on less traditional platforms such as Spotify or social media."

  3. 3.

    At Chanel, we are looking for team members who will treat every customer like they are the most important customer in the world. Tell me about your customer service skills and how you will uphold this value if hired.

      Customer service is a top priority for Chanel so be sure to display to the interviewer that you are confident in your customer service skills. If you have an example of a time when you went over and above the call of duty, this is a great time to talk about that.

      Rachelle's Answer #1

      "I am consistently the most recognized sales professional in my current organization when it comes to positive customer feedback. I have very strong follow up skills and always ensure my customers have my undivided attention. I look forward to bringing my strong customer service skills to Chanel."

      Rachelle's Answer #2

      "Here are a few keywords you can use to describe your customer service skills:

      - Honest
      - Friendly
      - Helpful
      - Patient
      - Attentive
      - Clear Communicator
      - Use of Positive Language
      - Strong Product Knowledge
      - Goal Oriented"

  4. 4.

    Collaboration is important to us at Chanel. How do you motivate your fellow team members?

      You don't have to be a manager or a team leader to motivate others. Offering a listening ear or providing words of encouragement can make a world of difference to your coworkers. Sometimes, just being a positive influence and showing up consistently can also make a difference.

      If you have worked in a leadership role, think of ways you helped set clear goals or helped individuals cultivate a new skill. Reflect on your experience and share some ways that you have helped encourage others to keep up the good work!

      Rachelle's Answer #1

      "I motivate my fellow team members by coming to work with an exceptional attitude every day. I won't allow anyone's bad mood to let me down. That influence alone has helped many of my coworkers get through their day on a more positive note."

      Rachelle's Answer #2

      "I believe that I motivate solely through my actions and my positive disposition. I try always to have a smile on my face and be ready for the next challenge. It's a contagious disposition!"

  5. 5.

    Would you consider yourself a creative person?

      Talk to the interviewer about any interest that you have in creativity and how you have implemented that desire in the workplace. Even if you do not consider yourself to be a 'creative person,' there is a substantial change that you have made creative minded decisions in your career.

      Rachelle's Answer #1

      "I do consider myself to be a creative individual. One example of this would be the telephone sales scripts that I crafted for our inside sales team. They were lively and effective, and sales increased by 23% in the first 90 days of implementation."

      Rachelle's Answer #2

      "I am someone who alternates back and forth with the right/left brain, but I will always consider myself a very creative person. I admire the creativity and unconventional thinking in business and arts."

  6. 6.

    I have worked with Chanel for 12 years now. What questions do you have for me?

      It's always a great idea to have questions ready for the interviewer. Review the Chanel website and other online resources to ensure the questions you are asking are not mundane, or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site!

      Here are some sample questions:

      - When would you like to have this position filled?
      - How long has this role been vacant?
      - Is this a replacement search or a newly created role?
      - What is your favorite part about working here?
      - What is the company's primary goal for this position in the next 12 months?
      - Is there anything from my background and experience that I can clarify for you?
      - What do you see as the most significant change in the luxury fashion industry over the past three years?
      - Is there any reason why you would not hire me?

      Rachelle's Answer

      "Thank you for asking - I do have a few questions. What is top of mind when it comes to filling this role? In addition, what types of career growth opportunities would follow this position? And lastly, do you have internal candidates who are also interviewing for this position?"

  7. 7.

    When have you had to adapt to change?

      Being able to adapt to change in the workplace is an essential skill to possess. Talk to the interviewer about a time when you have had to adjust to changes on the job. How did you handle the transition? Was it a positive reaction?

      Rachelle's Answer #1

      "In my current role there is a lot of turnover when it comes to our management team. I have had to adapt to 3 new managers in the past four years. It is not the ideal situation, but I can adjust for the good of the team."

      Rachelle's Answer #2

      "Last year our company was sold to a competitor and a lot our policies and procedures changed, along with some senior management. I did adapt well throughout the changes because I fully believed in the company's vision."

  8. 8.

    Are you applying for any other jobs?

      It always puts a little bit of fire under the hiring manager if they are aware that you are actively looking for a new position. Tell the interviewer about your search so far. Be honest and give a legitimate timeline on when you expect to be accepting an offer.

      Rachelle's Answer #1

      "I am keeping an eye out for viable positions. Although I am not in final stages with any other company, I am actively seeking a new position."

      Rachelle's Answer #2

      "I am passively seeking a new opportunity which means that I am very particular about where I apply. At this point, I have interviewed with a couple of companies; however, they were not the right roles for me. I am very excited to learn more about this position with Chanel."

  9. 9.

    At Chanel we like to keep our employees motivated on the job. What causes you to feel dissatisfied in your job?

      Everyone will have their particular triggers that cause them to feel dissatisfaction on the job. Talk to the interviewer about any factors that may deflate or discourage you in the workplace. Help Chanel to understand how they can motivate you!

      Rachelle's Answer #1

      "I can feel dissatisfaction on the job when I am not feeling heard or when there is not mutual respect among the team members. I work best in more harmonious situations where there is little drama or gossip."

      Rachelle's Answer #2

      "I do not like to dwell on the negative so I would much prefer to discuss what makes me feel most motivated on the job! I am very motivated by surroundings where I feel listened to, valued, and respected. A positive mindset and environment are important to me."

  10. 10.

    Do you have any formal sales training or certifications?

      Talk to the interviewer about any sales training you have attended, either independently or through a previous employer. Be sure to highlight any of your biggest 'take-away's' from these courses. If you do not have any formal sales training be sure to express your willingness to attend any training encouraged by Chanel.

      Rachelle's Answer #1

      "I do not have any formal sales training - simply, on-the-job training in all of my current positions. I would be very interested in expanding my sales knowledge. Are there specific sales training programs that you recommend I take?"

      Rachelle's Answer #2

      "I have attended a variety of sales courses through Dale Carnegie and Sandler Sales. My biggest takeaway from these courses were the lessons on building my business through referrals."

  11. 11.

    At Chanel we always seek to hire top performers. Tell me about your past 3 years' sales targets and results.

      Walk the interviewer through your sales targets and results, being sure to highlight your top achievements. If you have fallen short of your expected targets, you need to own up to that and discuss the situation. Honesty is always the best policy. If you have documentation to back up your sales, bring that with you.

      Rachelle's Answer #1

      "My past three years' sales targets have been $700K, $850K and $1.2M consecutively. Year 1, I met my target at $720K, Year 2 I exceeded by 21% and this past year I was shy just $60K. I attribute this to a substantial return that I ended up having to take due to a manufacturer's defect. Also, the economy has been a bit lighter than we expected this year, and luxury goods did take a bit of a hit."

      Rachelle's Answer #2

      "I have exceeded my sales targets for the last five years, in fact! I attribute my success to the great client follow up process that I have, as well as my high customer referral rating. In my current role, my annual target is $500,000. The last 3 years I have sold $520,000, $589,000 and $610,000. I have seen consistent growth and this year am aiming to reach $670,000."

  12. 12.

    At Chanel we pride ourselves in our high end products. Walk me through your experience in selling high end products.

      Chanel, Inc. is a leading luxury goods brand with key products in fashion, watches, fine jewelry, fragrance, and beauty. Headquarted in New York, Chanel products are in the multi-thousand dollar price tag arena. Assure the interviewer that you are able, and comfortable, in selling products with a more significant price tag. Use examples from your work history and talk about a massive sale or large sales target from the past.

      Rachelle's Answer #1

      "I started my career in luxury sales with company ABC and, after spending two years there, I moved on to company XYZ which was an even higher price tag. With ABC, my average sale was $2500, and with XYZ, it was $6500. I am accustomed to sales quotas of $1M plus and would have no issue asking for the sale when it comes to a $10,000 luxury handbag or fine couture item."

      Rachelle's Answer #2

      "I have a total of 5 years' experience in luxury sales. This experience has included designer labels, diamonds, and cars. I am most comfortable working in a luxury setting and would fit in very well here at Chanel."

  13. 13.

    What would you do if a client asked you about a product or service and you were unsure of the answer?

      The interviewer wants to know if you are an independent thinker. Explain that you would take the time to try and figure out the answer, but you are not afraid to ask questions if you need to.

      Rachelle's Answer #1

      "If I had a client ask me about something that I didn't know enough about, I would find the answer for them before giving a potentially false answer. I am okay with admitting when I don't know something, and I love to learn new things. Of course, I would find the answer quickly by asking the appropriate person or finding it within the company's internal resources."

      Rachelle's Answer #2

      "I plan to know everything possible about your products so I sure hope this would not happen to me very often! Should it happen, I would utilize all of the resources available to me or ask a manager for assistance."

  14. 14.

    Tell me about your experience in training and coaching others.

      The interviewer would like to see that you are capable of leading and training others, even if you are not in an official leadership role. Discuss a time when you have taken on coaching responsibilities. If you do not bring experience coaching in the workplace, perhaps you can discuss any coaching experience you may have when it comes to extracurricular such as sports teams or volunteer work.

      Rachelle's Answer #1

      "In my last position, I trained new hires on how to use our CRM system. It was a very cool experience because it showed me that I love to teach and train. I am good at explaining how things work. It required a lot of patience, but it helped me to recognize my leadership potential."

      Rachelle's Answer #2

      "If you lack experience in training and coaching, you can respond with: "I haven't had the opportunity to coach or train anyone in the workplace formally, but I am interested in learning how to be an effective leader. I am eager to learn how to motivate others best."

  15. 15.

    What kind of people do you enjoy working with?

      Culture fit is a crucial factor when looking for a new position. Talk to the interviewer about the types of personalities that you best work with. Be sure to remain positive and avoid using this as an opportunity to speak poorly of previous colleagues.

      Rachelle's Answer #1

      "I best enjoy working with individuals who are driven, positive, energetic, and take accountability for their work. I do have the ability to work with a large variety of individuals; however, these are the ideal traits I would see in future colleagues."

      Rachelle's Answer #2

      "Positive and driven people are the type that I love working with most! With that said, I can get along well with an extensive range of individuals."

  16. 16.

    Tell me about a time at work when your integrity was challenged. How did you handle it?

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  17. 17.

    At Chanel we have had concerns with employee theft. What would you do if you caught a co-worker stealing?

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  18. 18.

    Do you feel performance should be rewarded over experience?

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  19. 19.

    What are your salary expectations?

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  20. 20.

    Why do you want a career with Chanel?

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  21. 21.

    Tell me something about yourself that I wouldn't know from reading your resume.

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  22. 22.

    At Chanel we like to promote from within, whenever possible. Where would you like to see your career grow over the next 3-5 years?

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  23. 23.

    At Chanel we keep a close eye on product performance and sales. Are you accustomed to positions where you are responsible for a particular sales target each week?

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  24. 24.

    Working for a fine retailer is often much like owning your own business. How have you shown initiative in building your business, or client base, in the past?

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  25. 25.

    We have peak seasons in the fine retailer industry such as Christmas and Valentines Day. Are you able to work overtime, weekends, and evenings during those times?

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  26. 26.

    Do you personally own any of our product? What is your favorite product from Chanel?

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  27. 27.

    At Chanel, we always take our appearance and professionalism seriously. How do you feel about adhering to a code of ethics including rules surrounding your work wardrobe?

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  28. 28.

    What is the most expensive product or service you have ever sold?

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  29. 29.

    At Chanel we prefer to hire those dedicated to their professional growth. How do you plan to grow your career this year?

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  30. 30.

    In your opinion, what is the biggest difference when it comes to selling low end and high end products?

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