Kimberly-Clark Mock Interview

Practice 35 Kimberly-Clark interview questions covering brand management, supply chain, and consumer product innovation.

Question 8 of 35

We pride ourselves on being resourceful. Tell us about a time you resolved a problem in your workplace.

Why the Interviewer Asks This Question
Example Answer
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How to Answer
Entry Level
Community Answers

Michelle Clark

As a recruiter who has worked closely alongside hiring managers in many recruitment efforts, I always gauge the candidate's problem-solving ability. Today's workforce needs to be able to solve complicated issues quickly and accurately; this is especially true at Kimberly-Clark due to the highly specialized nature of its products and the customer service they provide.

Michelle Clark

"In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the last minute. Rather than the typical documenting and reprimanding style, I decided to track the results of an accountability reward system. For 180 days, my employees received a reward for coming to work 10 minutes early. I also added a bonus for every month with zero sick days. In the end, we awarded those with perfect attendance a 600 bonus. The bonuses cost us less money than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well. If I were to be hired, I'd bring that same sense of problem-solving and positive reinforcement to the Kimberly-Clark team."

Michelle Clark

"As an assistant manager, I resolve problems daily. The most recent resolution process I was a part of included a customer complaint about an allergic reaction to one of our products. I resolved her concern by listening to her, apologizing, issuing a refund, and offering a replacement product. I am no stranger to dispute resolution, problem-solving, and creative customer service, and I believe my approach would align with the kind of environment Kimberly-Clark espouses."

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

Because the interviewer directly asks, you need to give a specific example of a time you successfully worked through a problem on the job. The key to your answer will be displaying your diagnosis of the issue and explaining how you worked through a resolution in a resourceful and efficient manner. As you answer, some great things to discuss are your ability to communicate during difficult times and use the tools at hand to help you along the way.

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

"As a call center rep currently, I often work with customers who have product issues or complaints. I have a wealth of online resources at hand for these situations and a script to work off of. It took a great deal of training to learn the ropes when I began this job, and I would expect the same here at Kimberly-Clark."

Interview Coach

Jaymie

A real coach, not AI. I read every answer myself and write back with personalized feedback.

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Anonymous Answer

At my current position, we have been having a lot of tools stolen like drills and impacts. So I come up with implementing a brass system. You have to check out big tools with someone over inventory, that way if it isn’t returned we know who is accountable for it.

Marcie's Feedback

Nice! It's great that you were able to come up with a solution to that problem. Can you talk more about how you came up with that idea, exactly how you implemented it, and what the result was? Was your idea successful in preventing stolen tools? Emphasize your abilities to be resourceful and to creatively problem-solve.

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35Kimberly-Clark Interview Questions & Answers

Critical Thinking

1.Many of our consumer products are heavily regulated by the FDA and other health organizations/associations. How do you think that will impact your work here?

Customer Service

2.We always think of the consumer first. What do you feel are the top three ways we can ensure consumer satisfaction?

Adaptability

3.We pride ourselves on being nimble and able to adapt to changes within a complex business environment. Tell me about a time you had to shift your priorities in response to sudden changes.

Direct

4.What do you know about Kimberly-Clark and our work environment?

Discovery

5.Of all the places that you could work, why do you want to join Kimberly-Clark?

Experience

6.The performance of consumer products relies greatly on advertising and marketing efforts. Do you have any experience with advertising, marketing, or market research?

Education

7.We prefer to hire candidates who value post-secondary education. Talk further about how your education prepared you for this role.

Problem Solving

8. We pride ourselves on being resourceful. Tell us about a time you resolved a problem in your workplace.

Capability

9.Sales performance is of utmost importance. How do you plan to contribute to our profitability?

Diligence

10.Kimberly-Clark operates in a very fast-paced environment. How do you stay current on trends in your field to stay fresh and innovative?

Direct

11.Are you applying for a job with any of our competitors?

Behavioral

12.Kimberly-Clark likes to hire employees who take pride in their work. Tell me about your greatest work-related accomplishment.

Performance Based

13.If Kimberly-Clark hired you today, what would you accomplish first?

Communication

14.What would you do if your supervisor did not properly communicate information to you?

Behavioral

15.How do setbacks emotionally affect you and your work?

Job Satisfaction

16.Have you progressed in your career as you expected?

Communication

17.How would you rate your communication skills on a scale from 1-10?

Experience

18.Tell me about your experiences giving presentations in front of large groups.

Performance Based

19.We believe in strong work/life balance at Kimberly-Clark. How often do you take work home?

Discovery

20.We hire people who fit into our workplace culture. How would you describe your personality?

Discovery

21.What work situations excite and motivate you?

Discovery

22.Are there any work environments you dislike working in?

Performance Based

23.How did you bring value to your last position?

Direct

24.Have you ever broken a confidentiality agreement during your career?

Salary

25.Do you have any salary expectations for this role?

Compatibility

26.Do you feel performance should be rewarded over experience when it comes to career advancement opportunities?

Stress

27.Work volume can become very high at Kimberly-Clark. How do you handle the stress of a larger than normal workload?

Behavioral

28.Have you ever experienced a distracting coworker who stood in the way of progress? If so, how did you handle that situation?

Leadership

29.If we were to hire you at Kimberly-Clark, what type of leader would you be?

Leadership

30.Tell me about your experience training and coaching others.

Diversity

31.Kimberly-Clark is a global corporation with brands and employees all over the world. What is your experience working with a diverse group of people?

Discovery

32.What is your greatest weakness coming into this role at Kimberly-Clark?

Compatibility

33.Finding a long-term fit is a two-way street. Describe what your ideal employer looks like.

Behavioral

34.We value calculated risk from our staff. Tell me about a time you took an unusual risk in the workplace. What was the outcome?

Compatibility

35.Sustainability is an important strategic imperative for Kimberly-Clark. Tell me a little about your views on sustainability as a competitive advantage.