Practice 35 DHL Logistics interview questions covering global operations, supply chain solutions, and customer service excellence.
Question 32 of 35
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I worked with a fellow who had issues with another employee. It was a personality conflict, but he was clearly in the wrong. He got fired. Then one day, he showed up, acting erratic and aggressive. I stepped in and volunteered to escort him out. He was disgruntled, drunk, and belligerent, trying to stir things up. I escorted him off the premises. It was unfortunate. I knew the guy and liked him. He was friendly, and we had our own banter. But they let him go, and he came back drunk and wasn't himself that day. He tried to slip past me twice, but I detained and escorted him out. It was easy to get hold of him without hurting him or myself. But that was the last time I saw him."

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
This question assesses your professionalism and emotional intelligence, primarily whether you maintain your focus on the team goals or let your ego get in the way of performing according to the expectations of the job. Proceed with caution when navigating this question. Offering several examples of difficult co-workers you worked with could accidentally betray your narrative and suggest you were, in fact, the problem employee.
They're trying to determine how easy you are to work with and how adept your mediation and nondefensive communication skills are. Being able to non-defensively communicate with a wide range of personalities is a trait of strong leadership. Investing the time to work with employees who take more effort to get on the same page makes for a much stronger team. This brand of team collaboration broadly enhances work relations.
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Written by Kevin Downey
35 Questions & Answers • DHL Logistics

By Kevin

By Kevin