Superior customer service is very important to us at DHL Logistics. How would you handle being unable to locate a customer's shipment when they came to pick it up?

This question determines how well you'd be able to represent their brand and retain the brand loyalty of their base. Showcase your communication skills by detailing how you'd actively listen and mirror what your customers are communicating while validating their perception and reality. This is the heart of the adage, 'the customer is always right.'

From there, suggest you'd introduce any external components beyond the customer's perspective while exploring every avenue available to you to resolve their situation and make things right. This will assure your interviewer you can be trusted to handle sensitive customer issues with professionalism. Display your high emotional intelligence by being able to keep calm under pressure.