Cisco Mock Interview
Practice 34 Cisco interview questions covering networking fundamentals, technical scenarios, and behavioral competencies.
Question 3 of 34
We put a great deal of pride in our customer service at Cisco. How will you contribute to our high customer service standards?
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Rachel Hills Lowe is a PR and Communications Professional with experience interviewing candidates for copywriting, marketing, and communications positions.
Cisco is an industry frontrunner in customer service and product support. Before your interview, become familiar with Cisco's customer service standards and history by reading through reviews, social media posts, and the customer service portion of their website. Take note of recurring keywords when it comes to their customer service standards. You might even refer to some of these recurring keywords or themes when answering questions about customer support. Above all, speak confidently about how you plan to uphold their strong customer service standards if hired.
Rachel Hills Lowe is a PR and Communications Professional with experience interviewing candidates for copywriting, marketing, and communications positions.
"Your customers have a strong voice, and I noticed a consistent theme in your online reviews and presence. The theme was that you offer friendly, fast, and easy-to-understand service. I plan to contribute to this by learning my role quickly and continuing to be an approachable and helpful point of contact for the customers who need us."
Rachel Hills Lowe is a PR and Communications Professional with experience interviewing candidates for copywriting, marketing, and communications positions.
"Cisco's approach to customer success is truly a unique one. Your 'Customer Connection' program is an incredible way for community members and industry experts to share information and solve challenges together. I will contribute to your high customer service standards ensuring that I fully understand your products and services and customer service offerings, like the 'Customer Connection' program. The more I know, the more I will be able to offer your client base."
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