Cisco Mock Interview
Practice 34 Cisco interview questions covering networking fundamentals, technical scenarios, and behavioral competencies.
Question 34 of 34
If you weren't able to answer a client or colleague's question, how would you handle that situation?
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Rachel Hills Lowe is a PR and Communications Professional with experience interviewing candidates for copywriting, marketing, and communications positions.
In a client-facing role with Cisco, you may be asked complex or esoteric questions that you either don't know or aren't qualified to answer. In those situations, you will be expected to explain to the individual(s) the plan you have in place to get that question answered. Make sure you deliver a timeline for when it can be answered. Humility and a solutions-oriented approach are key here. Be clear that you will not attempt to answer a question that you are not qualified to answer, and ensure that you will do everything in your power to find an answer. Maintaining trust and confidence with clients, colleagues, and business partners are critical.
Rachel Hills Lowe is a PR and Communications Professional with experience interviewing candidates for copywriting, marketing, and communications positions.
"In a situation where I didn't know an answer, I would reassure the individual that we have the right staff in place to help them quickly and efficiently. I would communicate what the next step is, whether that is putting them directly in contact with the right person or letting them know when they can expect to hear from me with follow-up information."
Rachel Hills Lowe is a PR and Communications Professional with experience interviewing candidates for copywriting, marketing, and communications positions.
"In my current role in customer service with (XYZ) company, I frequently get asked questions that our sales, finance, and service staff have to give the final stamp of approval on. In these situations, I have a great amount of knowledge to prepare the customer for speaking with the right person, while also ensuring them that the sales, finance, or service staff will provide the final answer. Then, I work quickly to get them to the right person."
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