Chewy Mock Interview
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Question 2 of 30
Tell us about a time you had an upset customer. How did you handle it?
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Dell Oliver over 5 years as a recruiter with over 500 interviews completed hiring candidates for IT, Senior Leadership, Middle Management as well as Healtcare.
This evaluates how you handle upset customers. Answer this question by describing the situation and what upset the customer to begin with. Explain how you identified the steps needed to resolve the issue and how you delivered a great customer experience.
Dell Oliver over 5 years as a recruiter with over 500 interviews completed hiring candidates for IT, Senior Leadership, Middle Management as well as Healtcare.
Avoid examples where you cast the customer in a negative light or paint yourself as a victim. This is testing your temperament and how you handle yourself under pressure as well as conflict resolution.
Dell Oliver over 5 years as a recruiter with over 500 interviews completed hiring candidates for IT, Senior Leadership, Middle Management as well as Healtcare.
They picked the wrong item from our warehouse and sent to the customer. Our customer called, quite upset by the inconvenience. I told them they keep the incorrectly shipped product and talked up that product to the client. I expedited the correct order, and they received it the next day. I thanked them in a follow up email and provided them with the tracking info for their shipment. I included a promo code for 50% off their next order. The next time, they doubled their order.
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