Tell me about the last time you faced a conflict with a coworker or a customer?

Another of Best Buy's core values is, "We are constantly focused on improving. As our employees challenge themselves to grow their talent, their confidence improves-and so does our customer experience. We believe that every person in our store deserves to be treated with respect, and every customer deserves honest, impartial service." Keep this in mind when answering this question. You want to portray that you are capable of exemplifying their core values at all times when serving as a representative of Best Buy.

"Well, I recently helped a customer who bought a product that they claimed was defective. It was clear they hadn't read the instructions thoroughly and inadvertently damaged the item when trying to set it up. So, I listened to them, politely asked them questions, and did what I could to help them. I then graciously shared with them my experience of how difficult it was for me to set up the same item, and suggested they hire out our service techs to help them with the installation. So, they agreed, and in the end, everything worked out."

When answering this question, keep in mind that your surroundings are also a reflection of you as a professional. In a video interview, you'll want your focus to be on you and not on your background. So make sure your space is organized, free of distractions, professional, and work-appropriate.