"Thankfully, this has never happened to me in my career. However, if it did happen, I would call the vendor and be very direct about my expectations and the reality of the situation. I would communicate my disappointment and ask to be refunded. It is my job to thoroughly vet vendors and hold them accountable to their word. If they are not transparent, I have no choice but to end the relationship. If I received good customer service and decided to continue with this vendor, I would be weary of new orders and be diligent in checking their product upon arrival."
