Name three positive traits you already have and would most like to build upon.

For an Account Representative, some great traits are attention to detail, the ability to remain calm under pressure, teamwork, multitasking, communication, and collaboration. It doesn't have to be those things verbatim, but they are good ideas to draw from.

This is a behavioral question, so try to focus on traits as opposed to skills. The interviewer is looking to see how you would handle situations, not that you're a whiz at Excel. Your skills will be addressed in another question, so keep this one personal.

"I am great at multitasking! In my last job I was complimented frequently by my supervisor on how quickly and accurately I juggled multiple priorities. I hope to bring the same mindset to this role and find ways to improve even more."

"My co-workers really appreciate my willingness to be an integral part of a team. I always communicate well with my team members by working on projects together and asking them if I can help with anything. I can improve on this by becoming more comfortable with asking for help if needed."

"My former supervisor and co-workers complimented my ability to remain relaxed under pressure. At XX company, if there was a situation where a customer was dissatisfied, I could always calm them down and offer to help solve their issue."