How to Answer: How do you most effectively communicate across different departments?
Advice and answer examples written specifically for an Account Representative job interview.
20. How do you most effectively communicate across different departments?
Why the Interviewer Asks This Question
The interviewer wants to know you are a team player. They want to know you have several ways of communicating with other departments, depending on the style of communication they prefer.
Written by Emily McMannes on March 17th, 2022
Focus Your Answer On
Flexibility and your ability to communicate orally (on the phone or in person), in writing (text or e-mail), or by file sharing. Communicate that you would ask each department about their communication preferences, which you know may vary. The marketing department may want all of their communication via voice. Accounting may want everything e-mailed. Make sure you focus on your ability to adjust your communication style accordingly.
Written by Emily McMannes on March 17th, 2022
Stay Away From
Giving a hard and fast answer that you "only" communicate via one of those ways. The interviewer wants to know you can adjust your communication style if needed or requested.
Written by Emily McMannes on March 17th, 2022
Effective Communication Example
"In my experience, it's not uncommon for different departments to prefer different methods of communication. I am good at communicating via oral or written communication, depending on the department's preference. I am comfortable with phone, voice mail, email, text, Zoom, or whatever is needed."
Written by Emily McMannes on March 17th, 2022