Would you violate YouTube policy to make a customer happy?

Your response to this honesty-based question will show your interviewer your level of awareness when it comes to the delicate balance of 'the customer is always right' and what is suitable for YouTube as a company. Chances are, should you be a successful candidate, YouTube will train you and provide you with clear boundaries when it comes to customer retention. Mention that you are eager to learn their customer retention strategies and that you will respect the limits given to you if hired for this role.