YouTube Mock Interview
Practice 35 YouTube interview questions covering product thinking, content strategy, and platform operations.
Question 5 of 35
Would you violate YouTube policy to make a customer happy?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Your response to this honesty-based question will show your interviewer your level of awareness when it comes to the delicate balance of 'the customer is always right' and what is suitable for YouTube as a company. Chances are, should you be a successful candidate, YouTube will train you and provide you with clear boundaries when it comes to customer retention. Mention that you are eager to learn their customer retention strategies and that you will respect the limits given to you if hired for this role.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I do not believe that violating company policy is necessary since the policy is in place for good reason. If I could not make a customer happy within the parameters given to me, I would escalate the situation to my manager. If there was further flex available, I believe my management team could find a way."
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