"Early in my career, I ran into a very experienced colleague who was very stuck in his way of doing things. Despite some new standards set in our line of work, he was swift to buck the new work processes needed to adhere to the standards. Having a lot of great data to support the new processes, I sat down with him, and we had a heart-to-heart conversation where I presented all of the data that was driving the decision. My approach was to deliver my message while also listening to his concerns. When he brought up valid concerns, I listened attentively and eased his resistance by highlighting some of the critical changes that would be happening with the new processes. In the end, he left our conversation in a much better mood and even ended up thanking me for the time I took later on that same week."