Tell me about a time you took the initiative to improve work related procedures.

"In my previous position as Donor Operations Specialist, we frequently processed hundreds of donations on a weekly, sometimes daily basis. The method introduced to me during training required handwritten envelopes thanking all of our donors. After witnessing this time-consuming task, I presented a plan during a standard team meeting when everyone was asked to present new ideas. I suggested that we only hand-write letters for first-time donors and those who gave over a certain level. This would help with donor retention and save staff time. After implementing this change, staff redirected roughly three hours a week to more impactful tasks."

"As Volunteer Manager at my previous organization, I noticed that the previous manager had not updated the safety procedures manual in several years. I researched current safety standards for volunteers in warehouses and made the appropriate updates. I also worked closely with Human Resources to alter the job description to include yearly updates to all volunteer-related manuals. This was a small procedure change, but it helped ensure rigorous safety standards."

Avoid being too negative about old procedures. Instead, demonstrate how you respectfully broached the subject of change and constructively provided your suggestions.