WestJet Mock Interview
Practice 30 WestJet interview questions covering guest service, safety scenarios, and airline culture.
Question 24 of 30
When you suffer a setback, how does that emotionally affect you and your work?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with delays in the workplace.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Experiencing a setback is always disappointing, and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"
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Jaymie
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Anonymous Answer
If I were to suffer a setback, I would keep performing my duties and later on discuss the setback with my manager and identify what I could have done better. Although setbacks do happen from time to time and can affect someone emotionally, I understand that they are not to be taken personally, and I would deal with them to the best of my ability. I would focus on my duties at hand while keeping a calm and professional demeanor.
Rachelle's Feedback
Your approach shows insight and a willingness to ask for feedback. Great work!
Anonymous Answer
Setbacks can happen from time to time when you least expect it. I normally keep performing my duties and then have a conversation with any manager or superior later on about what I can do to address the situation and make it better and move on.
Amanda's Feedback
You're right - setbacks happen to everyone! What matters is how you respond. Taking time to consider what happened, how to resolve the issue, and move forward are key components of dealing with a setback. Consider strengthening this response by sharing an example of a setback, how you overcame it, and what the positive outcome was. Using an example makes your answer more memorable and specific to you.
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